Search Results for: customer service

5 Steps to a Successful “Lessons Learned” Process

GovLoop and Integrity Management Consulting are proud to present a 12-part series called “Conscientious Contracting: A Thoughtful Approach to Acquisition and Program Management,” that aims to address common challenges and achieve new efficiencies in government procurement. In our recent guide titled, “Addressing the Complex Challenges Facing Today’s Acquisition Professional,” we shared several critical success factorsRead… Read more »

Recap: Challenge Your Community- Esri and GovLoop Meet Up

Do you know what your data is actually telling you? If so, how long does it take to understand it? This was the topic of conversation at GovLoop and Esri’s Meet Up in Washington, DC last week- how to better understand your data to effectively engage your community and provide better services. Many organizations areRead… Read more »

So are These Really the “Dog Days of Summer?”

The weather has been incredible here in Washington DC! It reminds me of August in Maine, no humidity, temperatures in the high 70’s or low 80’s during the day and in the 60’s at night. Rather than typically draining August swelter, it has been invigorating, even energizing! My boys especially appreciate the weather as theyRead… Read more »

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What Really is Continuous Monitoring and Why is it Essential?

Today, nearly all of an agency’s mission-critical functions depend on safe and secure information technology systems. With cyber threats ever evolving and growing at an exponential rate, and increased reliance on technology to deliver core services in government, a robust cyber defense is needed by agencies. Continuous Monitoring is certainly not a new term, butRead… Read more »

SmartProcure: Why I Code for America

This post is part of a series to celebrate the Code for America Accelerator companies. Why are we Coding for America? I believe SmartProcure is in a unique position to do two great things at once—save the government millions of dollars and help government contractors become more profitable. That’s a tangible, measurable boost to theRead… Read more »

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Roles of HR Professionals

Providing service to operating managers is but one of the primary roles of the HR professional. The other two roles are as an advocate and a business partner. HR professionals bring their specialized knowledge, such as how to design effective training programs, how to redesign work roles and organization to fit changes in technology, howRead… Read more »

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Three MORE Things to Consider When Choosing Contract Types

By Craig Taylor, Senior Analyst The original implementation of DoD’s “Better Buying Power” initiative heavily promoted the use of Firm Fixed Price (FFP) contract types. Many federal agencies adopted this approach with the intent to control costs and limit the Government’s risk exposure on acquisitions. This does not remove risk from the acquisition itself, andRead… Read more »

Kanban – An Agile Methodology for Operations

By Jim Sywilok, Agilex The first time I encountered the term Kanban came when I attended my Scrum Master Certification class and I saw a slide depicting all of the different agile methodologies. Although I later became familiar with the other software development methodologies such as XP and Test-Driven Development to name a few, KanbanRead… Read more »

Esri Generously Supporting CfA for the 3rd Year

Code for America started as an idea in 2009: to bring technologists into public service in partnership with cities. Over the last few years, a broad network has come together behind that idea, and our programs have grown. Esri, thanks to the generosity of founder and president Jack Dangermond, has been behind us from theRead… Read more »

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DHA to Save Pentagon $2.4B – But Consolidation Means Opportunity

by Rick Antonucci, Analyst The Department of Defense (DOD) recently stated that the new Defense Health Agency (DHA) is slated to save the Pentagon about $2.4 billion over the next 6 years, NextGov reports. The DHA will be composed of the TRICARE Management Activity (TMA) and the Joint Task Force National Capital Region Medical Command,Read… Read more »