Search Results for: customer service

Why Federal Contracting Should Be More Like Made-From-Scratch vs. Store-Bought Cookies

GovLoop and Integrity Management Consulting are proud to present a 12-part series called “Conscientious Contracting: A Thoughtful Approach to Acquisition and Program Management,” that aims to address common challenges and achieve new efficiencies in government procurement. It’s probably been a long time since you’ve made fresh-from-scratch cookies. Everything these days is designed for convenience –Read… Read more »

Performance Based Budgeting – Is It Just Another Buzzword?

By Derry Goberdhansingh, Program Development Manager Recently the US Chief Information Officer (CIO) Steven Van Roekel (@stevenvdc) has been discussing the Federal Information Technology FY 2014 Budget Priorities on social media such as Twitter and elsewhere. In his budget priorities presentation, he discusses the shift towards Performance Based Budgeting (PBB). So what exactly is PBB?Read… Read more »

National Archives Moves to the Cloud

Known as the country’s record keeper (and my favorite place to bring D.C. visitors) the U.S. National Archives Records Administration (NARA) protects and provides public access to more than 10 billion pages of textual records, maps, photographs, videos and more than 133 terabytes of electronic records. Needless to say, that is a lot of informationRead… Read more »

Mobile at the Local Level

According to IDC’s Worldwide New Media Market Model, by 2015, for the first time ever, more people in the United States will access the Internet through mobile devices than through PCs. This means government will need to change how it delivers information and communicates with citizens. In the mobile era, citizens want to access relevantRead… Read more »

Post-it Note Update!

At last week’s GSA Business Roundtable, GSA leaders and Coalition members participated in a Myth-Busters Discussion exercise to “brainstorm” ideas in support of GSA Acting Administrator Dan Tangherlini’s new mission statement and six priorities. To foster dialogue and engagement, the mission statement, six priorities and post-it notes were provided to each table. Attendees were instructedRead… Read more »

Community Blog

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Weekly Round-up: May 31, 2013

Gadi Ben-Yehuda The future is not what you think it is. In some ways, it’s like the past. “E-Mail: Not Dead, Evolving“ In others, it’s a break from the past. @CJoh, in Q&A: “RFPEZ ≠ FOB 2.0, SAM, FedBizOpps” Philadelphia’s Chief Data Officer is trying to “change the game on civic tech” Related: HowTo.gov asks:Read… Read more »

June is a month for breaking down barriers

On the back of the Guardian article today, I thought iId share this slightly longer explanation and summary around Create / Innovate. June is a month for breaking down barriers – First and foremost Create and Innovate is about thinking differently it will be about experimentation, discovery, play, learning and reflection. One of the reasonsRead… Read more »

Community Blog

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3 Lessons Learned for Successful Mobile Adoption

Mobile in government continues to be one of the most pertinent topics facing public sector administrators. The Pew Internet & American Life Project reports, “As of December 2012, 87% of American adults have a cell phone, and 45% have a smartphone. As of January 2013, 26% of American adults own an e-book reader, and 31%Read… Read more »

Transforming Your Agency With Big Data

Through qualitative and quantitative analysis, this report will highlight the common challenges, best practices and pertinent issues surrounding big data. Transforming Your Agency Through Big Data includes a survey from 215 public sector professionals, and interviews with government and industry thought leaders.

5 Ways to Create the Virtuous Cycle of Citizen Engagement

Conversations on citizen engagement tend to discuss the proper role of government and explore the proper engagement levels of citizens. Yet, before any of those important conversations can take place, agencies need to focus on setting the proper citizen engagement foundation, which will allow organizations to build new and innovative citizen engagement strategies. Post HighlightsRead… Read more »