As you know, on Wednesday the General Services Administration and Coalition members came together at the Coalition’s GSA Business Roundtable. The roundtable featured an engaging “Myth-Busters” dialogue focusing on GSA’s new mission statement and priorities: The mission of GSA is to deliver the best value in real estate, acquisition, and technology services to government andRead… Read more »
Search Results for: customer service
What’s the ROI of an RFI in Federal Contracting?
GovLoop and Integrity Management Consulting are proud to present a 12-part series called “Conscientious Contracting: A Thoughtful Approach to Acquisition and Program Management,” that aims to address common challenges and achieve new efficiencies in government procurement. As a former proposal writer, I always appreciated it when an agency would release a Request for Information (RFI)Read… Read more »
Time Is Money
Benjamin Franklin famously said that “time is money.” But does government know how to implement this maxim seriously? Now there is a new study that shows how they can do it! Last week, President Obama signed a memo directing agencies to modernize their construction permitting and review processes in order to: “advance the goal ofRead… Read more »
Seven Recommended Mentors for Those who Wish to Serve in Government
Warning: Read with care. The thoughts shared below are not intended for everyone. The ideas that follow are meant for local government public officials and career professionals who really want to make a difference. People often comment on the significant accomplishments I have made in my life. Though I am not sure any of myRead… Read more »
Innovation: Inside the Brain
Breakthrough, disruptive innovations do not happen every day and in general are not the daily focus of innovation at organizations. In his book “The Innovator’s Dilemma,”Harvard Business School professor Clayton M. Christensen coined the phrase disruptive technology to describe an innovation that displaces an established technology. He acknowledges that most innovation in organizations is “sustaining”Read… Read more »
Digital Government Spotlight Data May Shed New Light on Opportunities
by Mohamad Elbarasse, Analyst As part of Federal CIO Steve Van Roekel’s Digital Government Strategy (DGS), ITDashboard.gov has launched a new page on its website that provides a snapshot of major agencies’ progress against the milestones set out in his plan. The tool is designed to assist the public in measuring the progress that governmentRead… Read more »
The GSA Business Roundtable is right around the corner!
The May 22nd GSA Business Roundtable is a Myth-Busters event bringing together procurement professionals and senior executives from GSA and its industry partners for a dialogue focusing on Acting Administrator Dan Tangherlini’s new mission statement and six priorities. The mission statement and priorities can be found here. And as noted in last week’s blog post,Read… Read more »
Multipliers
There’s an old adage that an unhappy customer will tell ten people about the bad service they have received. If that was ever true, it is startling how quickly and comprehensively it is untrue now. Here’s a little story unfolding in front of our eyes. The starting point is Helen Lippell being on the receivingRead… Read more »
Enabling Citizens to Build Strong Communities More Efficiently
As part of GovLoop’s most recent guide entitled, “Innovating at the Point of Citizen Engagement: Making Every Moment Count,” I interviewed Maury Blackman, President and CEO of Accela, which powers thousands of services and millions of transactions for more than 500 public agencies worldwide, enabling governments to connect with citizens and streamline processes related toRead… Read more »
Reinventing Innovation
What inspired me at the Excellence in Government Conference? I liked the emphasis on innovations underway in different places around the government. Sometimes we get caught up in buzzwords of the day: Total Quality Management, Lean Six Sigma, Agile, Business Process Reengineering, or Reinventing Government. But the bottom line in each of these types ofRead… Read more »