By Bob Gourley My friends (and former employers) at Northrop Grumman just announced they have signed a memorandum of agreement with the Department of Homeland Security (DHS) designed to enhance cybersecurity protections of the nation’s critical infrastructure. This is associated with the DHS’s Enhanced Cybersecurity Services (ECS) program. The following is from the Northrop GrummanRead… Read more »
Search Results for: customer service
Universal Credit Implementation: Meeting the Communications Challenge
The most extensive reform to the UK welfare system in five decades- Universal Credit – is underway and presents some unique challenges and opportunities, as outlined in a recent article in The Guardian. With a change this massive, how does the UK government implement Universal Credit consistently and communicate clearly with its citizens? Defining theRead… Read more »
Clinging to a comfort zone
Everyone has a comfort zone. Whether it is a favourite book/movie/restaurant that you return to again and again, that old pair of shoes you’ll never throw out because you’ve worn them in, or the route you take to work each day, we all like to follow familiar patterns, and avoid potentially unsettling, discomfortable, change. SoRead… Read more »
The New Open Data Policy is terrific! But…
The euphoria in the open government community has been palpable since the White House released a new Executive Order titled, Making Open and Machine Readable the New Default for Government Information, and an accompanying new Open Data Policy – Managing Information as an Asset. Just reading the recent tweets on the Open Data Policy willRead… Read more »
When Getting Rid of Risk Isn’t Possible: 4 Ways to Work Around It
GovLoop and Integrity Management Consulting are proud to present a 12-part series called “Conscientious Contracting: A Thoughtful Approach to Acquisition and Program Management,” that aims to address common challenges and achieve new efficiencies in government procurement. “Risk comes from not knowing what you’re doing.” – Warren Buffett It’s virtually impossible to eliminate risk. That’s theRead… Read more »
Convenience vs control
Everything in life is becoming a balance of convenience versus control. Only, it’s not so much of a balance as a mass grab for convenience. Sometimes this doesn’t matter, sometimes it does. Take food for instance. We love the convenience of ready-made meals! Those microwaveable lasagnes make cooking so easy – you don’t need toRead… Read more »
What Makes Your Company Different?
If I were to ask, “What Makes Your Company Different?” how would your employees answer? How would your customers answer? Would their responses be the same? This question is at the heart of your company’s marketing strategy. As noted author and Harvard Business School Professor Michael Porter notes in Competitive Strategy (The Free Press, 1980),Read… Read more »
Best Focus Group Guides and Resources
Here is my list of the best focus group guides and resources. Knowing how to pitch, plan, facilitate, record and report the results of focus groups can be daunting. Whether you are using a contractor and want to ensure the quality of the research or you have to run a focus group yourself because thereRead… Read more »
Thought No. 10: Continuing the Dialogue is More than Checking the Box!
Thought No. 10: Myth-Busters – Continuing the Dialogue is More than Checking the Box! Given the current budgetary challenges we face, continuing the dialogue among all stakeholders on key acquisition policies, procedures and programs is vital to improving the efficiency and effectiveness of the procurement system. Over the last decade we have seen the growingRead… Read more »
Senior Information Security Analyst
Building on our strong market position in service to the public sector and our continued 40%+ growth, GovDelivery seeks an Information Security Analyst to join our team. Come help us manage risk and keep our customers’ data secure! The Senior Information Security Analyst is responsible for managing internal risk assessments, documenting security processes, and improvingRead… Read more »