When an agency hires you, it wants you to succeed. That’s why agencies have employee manuals, organization charts and onboarding processes. But new hires need to do some of the legwork, too.
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First Aid for Projects
Sometimes projects need their own kind of “first aid.” Applying the “Breathing, bleeding, broken, consciousness” formula to a project emergency can help save the day.
Why Cloud First Is a Win-Win for the Public and Government
Cloud first is what the public expects today. In a win-win, governments are moving constituent services to the cloud.
5 Steps to Foster a Community of Practice
A community of practice is a “group of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” How can you build a successful one?
When Moving Services to the Cloud, Think Data First
If your data’s a mess when you move it to the cloud, all you get is a cloud-based mess.
5 Steps to Being an Effective Change Agent
The only constant is change and change is difficult for most of us – humans and organizations alike. Here’s how you can be a more effective change agent for your organization.
5 Ways to Boost Inclusion With Customer Experience Data
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
5 Tips to Pump up Your Productivity
Starting the day already exhausted can make working an uphill battle. Here are five ways to pump up your productivity.
DEI Concepts: First Thought, Second Thought
Have you ever looked at someone and had a biased first thought? Of course you have. But have you ever addressed your second thought?
5 Management Lessons From ‘The Devil Wears Prada’s’ Miranda Priestly
Have you ever considered if she actually had some worthy management skills? Well, I did, using the gold standard of management principles.