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First Aid for Projects

Sometimes projects need their own kind of “first aid.” Applying the “Breathing, bleeding, broken, consciousness” formula to a project emergency can help save the day.

5 Ways to Boost Inclusion With Customer Experience Data

In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.