While social media has the potential to be a great add-on tool for customer service (communicating with the public through Twitter opens up possibilities for immediate interactions) most U.K. organisations are not using Twitter for direct stakeholder interactions. In fact, even though the majority of U.K. organisations have a Twitter account, only about a thirdRead… Read more »
Search Results for: customer service
11 Things A Public Sector Social Customer Services Should Have
It’s always good to see slow burning success… and even more so when it comes for people who has worked hard on it. John Fox spent a fair chunk of time at Sheffield City Council on a range of projects and working to get customer services engaged with the social web was one. I helpedRead… Read more »
2014 Customer Service Culture
Business leaders have to create an environment that motivates employees to want to take care of customers. A strong company culture is now one of the key criteria for employees when choosing where they want to work. Once employees join your organization, your company culture will have a direct impact on how they work forRead… Read more »
The First Rule of the Government Customer Service Game: Steal the Citizen’s Playbook
Is Denver Broncos quarterback Peyton Manning excellent because he has natural talent or because he works hard? While the answer is probably a bit of both, the truth is that Manning just works smarter. Consider this excerpt from an article that illustrates Manning’s game preparation: Most great quarterbacks are remembered for how they play theRead… Read more »
The Future of Government Customer Service: 4 Trends to Watch
For GovLoop’s Agency of the Future Guide to Customer Service, we asked more than 250 respondents to give us their opinion on customer service in government today and their predictions regarding its future. The guide explores the results from our survey in more detail, but for a sneak peek, see the highlights below. Basic Facts:Read… Read more »
Top 5 Customer Service Tips: Lessons From Philadelphia
In GovLoop’s Agency of the Future Guide to Customer Service, we provide you with tips and best practices for improving customer service in government. To unearth some of these recommendations, we interviewed Rosetta Carrington Lue, the chief customer service officer for the city of Philadelphia. Lue, over the past couple of years, has implemented threeRead… Read more »
Surprises in Customer Service
Focus on Your Customers – they are the very reason you exist! It is with that thought in mind that I wanted to share a brief article written by Stacia Aylward, CEO of Zelos, LLC. in addition to the link to the new “GovLoop Agency of the Future Guide: Customer Service, Closing the Gap BetweenRead… Read more »
Customer Service, Closing the Gap Between Citizens and Officials
Customer service in government is undergoing a transformation as technology and social media make it increasingly possible for citizens and government officials to engage with each other around the clock. GovLoop’s latest Agency of the Future guide walks you through this transformation, highlighting the customer service trends of today and the direction of customer service… Read more »
Customer Service: Don’t Train This…
Because it’s idiotic! Really, don’t make it worse than it already is. Customer service as we use to know it is getting to the point where we have to accept what we get, instead of a human-to-human exchange of what does us the most good, and actually helps us. What’s idiotic? Making appointments for customerRead… Read more »
Infographic: 5 Best Practices for Improving Customer Service
Customer service is one of the most important aspects of a successful company. Good customer service can increase company sales, raise competition, and enhance the image of a company. These same attributes can be applied to government agencies as well. Good customer service will enhance the public’s image of government, and give citizens a senseRead… Read more »