Fueled by a recent executive order highlighting responsible AI use, government leaders are increasingly exploring the potential of generative artificial intelligence (GenAI) to enhance efficiency and streamline interactions. This report explores: How GenAI can aid in tasks such as creating first drafts, knowledge management and constituent interactions. Insights from experts around GenAI. The benefits andRead… Read more »
There is a government focus on enhancing customer experience (CX), particularly in online services right now. The White House Executive Order of 2021 elevated CX as a federal priority, echoed by state CIOs prioritizing digital transformation. This report explores how better CX means enhancing the quality of applications through automated testing of software code inRead… Read more »
This report addresses the difficulties of digital transformation and offers potential solutions. Download, How ‘Experience-as-a-Service’ Can Drive Digital Transformation, now: Brought to you by:
This report explains how digitizing and automating processes can improve productivity, user satisfaction and security. Download your report, Top 3 Government Workflows to Digitize Today now: Brought to you by:
This report details how to use a human-centered design to both help the public and build confidence in government agencies like yours. Download your report, How Human-Centered Design Can Help Restore Trust in Government now: Brought to you by:
Virtual work can open up a new world of life-work balance for agencies but also comes with challenges. Core processes such as time and attendance reporting must be seamless for today’s hybrid workforces. Forward-thinking agencies understand this reality and know they need to develop creative solutions to survive and thrive. In this report, we exploreRead… Read more »
Digitized services are here to stay, with 78% of the public seeing the benefits of using virtual agents, as it lets them conduct their business quickly and efficiently. In fact, improving digital services was ranked as the second-highest priority (behind cybersecurity) for state chief information officers. It sounds straightforward, but there are layers supporting anyRead… Read more »
Collaborative work and real-time data-sharing are essential for important decision-making. However, this process can be challenging, with more employees than ever working remotely. Explore this report to learn more about how collaborative work management can help close the gap between where agencies were prior to the pandemic and where they are today. You’ll also learnRead… Read more »
Explore what makes ARPA different from past funding bills and what technologies can provide relief now while supporting future needs. Download your report, Relief Funds Spur Innovative Investment, now: Brought to you by:
This report aims to prepare government workforces for the future with key challenges and solutions surrounding the hybrid work environment. Download your report, Overcoming the On-Site/Remote Worker Divide now: Brought to you by:
Learn how your agency can gain the flexibility, scalability and performance it needs to take advantage of today’s voice, video and data applications.
Learn how moving to mobile-based solutions can save time by drastically reducing the effort required to document and report vehicle collisions.
Here’s your roadmap for achieving digital experience goals that can put your agency on par with the commercial sector.
Agencies need to deliver the kind of quick, seamless customer experience people have gotten used to from businesses, while also giving employees the support they need.
In this report, you’ll learn how agencies can improve delivery of economic assistance programs.
Learn how to prepare for a future in which hybrid workforces are the new norm.
Learn how your agency can better accommodate remote workers.
Explore effective collaboration tools that make it easy to assign tasks, collaborate, communicate and more.
Learn how the right solutions can help your agency provide a world-class user experience.
Get your free copy of this new report to learn how agencies are responding to COVID-19 and the need to deliver digital services.
In this pocket guide, we’ll explore the barriers to digital transformation, and how organizations can harness technology to improve digital experiences.
Get your free copy of this new report to explore the landscape and challenges of child welfare services today and how technology could transform the field.
Explore the results of a survey of more than 130 federal government employees involved with customer experience efforts in their agencies.
Government employees aren’t only corresponding through emails anymore, no matter what official organizational policy may say about other forms of communication.
SDSN is an approach that incorporates, unifies and automates security throughout the network to defend against today’s sophisticated threat landscape.
No longer can government employees be expected to tackle all of their responsibilities from a desk chair. Now, everything from emails to data-heavy applications needs to be available from anywhere – at any time and on any device.
Strong data management requires robust identity governance, meaning agencies need to know the identities of those users accessing their networks and data.
The common trait insider threats have is their access to an agency’s internal data, IT infrastructures and security practices.
With the right data management solutions, organizations can turn data from a morass of indecipherable zeroes and ones into important, usable assets that open new windows for mission growth.
There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless and personalized experiences. Today, citizens demand intuitive services across voice, social media, chat, SMS and all types of automated self-services. To better understand agencies’ topRead… Read more »
State and local governments can meet residents’ expectations by automating their payment systems. This results in more convenient, secure customer payments.
Most federal employees think their agencies are safe from insider threats – but they’re wrong. A 2017 Meritalk survey found that 42 percent of federal cybersecurity professionals said that their agencies were the target of cyber incidents perpetrated by insiders. The U.S. Computer Emergency Readiness Team (US-CERT) defines insider threats as any “current or formerRead… Read more »
Smart cities are using the Internet of Things (IoT) to enhance their infrastructure, creating applications and applying analytics to support city services.
Download this new market trends report to better understand the challenges facing digital and IT transformation in government and how a DXP can address them.
Learn how government can tackle its biggest digital transformation challenges by leveraging the next generation of content services.
Download this report to learn how leveraging automation and application development through approaches like DevOps can help IC member agencies as they address the challenges and opportunities of innovating faster through digital transformations to meet mission need.
Agile approaches have started to revolutionize government projects, but there are still stumbling blocks to overcome. One major opportunity is encouraging those in the federal government to move away from traditional project management to a product ownership approach. Product ownership focuses on the creation and delivery of the product being developed to ensure it isRead… Read more »
Governments have made great strides in the past few years to improve the customer experience (CX), in part because of a growing realization of its importance and because of federal mandates such as President Obama’s 2011 customer service executive order. In GovLoop’s recent survey of 176 public-sector employees, results showed that although they still face significantRead… Read more »
Citizen interactions with government agencies, compared with private companies, can seem like night and day in terms of ease, efficiency and speed. For starters, many government services start with paper applications. Although documents may be available online, they often don’t display well on mobile devices, such as smartphones and tablets, and sometimes must be printedRead… Read more »
This research brief examines the data from our survey to define the obstacles agencies face in pursuit of digital innovation. It also details the tactics and tools organizations can leverage to move forward and meet mission goals.
Most of the interactions federal agencies have with citizens don’t make national news. We typically don’t hear how easy it is to navigate a government website, request information or sign up for a service, unless that interaction goes awry. Just because we don’t hear about all the positive experiences, however, doesn’t mean there aren’t countlessRead… Read more »
To meet the directive to become more productive with fewer resources, federal agencies must reconsider the way they capture content, manage processes and allocate staff time. ECM can help leaders meet these objectives and transform operations.
Learn how to improve constituent engagement through online engagement platforms and digital services.
Connected and digital transportation offers a way to improve the efficiency, safety and livability of communities in a time when government is dealing with highway fatalities, increasing congestion, trends like autonomous vehicles and rising citizen expectations.
In September 2016, GovLoop and Apptio conducted a survey of 295 public-sector employees to gain insight into how federal agency IT managers are reporting out and communicating issues around FITARA improvements and IT investments.
The digital future is here. Learn what comprises government’s digital transformation, the benefits of digital workspaces and next generation networks and how agencies can secure data and apps through cloud solutions.
It’s a new age of customer service for government.
It is the government’s responsibility to use the asset of data to drive better decisions, provide innovative services and enable fact-based decision-making in ways that will fundamentally transform 21st-century society.
Organizations worldwide are feeling the pressure of the information explosion. Data is doubling every two years and is estimated to reach an astonishing 40 zettabytes by 2022. What’s more, the growing variety of data has introduced tremendous complexity for public managers seeking to streamline their organizations’ ability to access and use information. Finally, the PresidentialRead… Read more »
Everywhere government looks, budgets are shrinking. Federal government’s IT spending will be cut by $2.4 billion in 2015. State and local governments will also suffer decreases in IT and support service budgets. Contrast that to IT spending in the private sector, which is predicted to increase to $3.8 trillion as technology companies continue to offerRead… Read more »
Natural disasters. Budget crises. Significant technological failures. In today’s interconnected world, a single disruptive event can have negative repercussions on a community long after the initial impact. This makes the imperative for a swift recovery a priority for state and local government. The ultimate goal is to make the community resilient to such events; itRead… Read more »
GovLoop, in partnership with GovDelivery, conducted a survey of almost 400 public sector professionals exploring how to create an communications and outreach strategy. The findings from the survey are highlighted in our executive research brief.
In GovLoop’s latest industry perspective, iFuture: The Internet of Everything Has Arrived in Government, we looked at how the IoE has transformed the way government operates.
Analytics has transformed the way public safety organizations fight crime and keep our communities safe. Today, GovLoop and IBM have released a new report, Smarter Cities: Public Safety in the Digital Age, which explores how new analytical approaches has re-imagined the way the public sector protects communities. As governments are faced with shrinking budgets andRead… Read more »