Seven Steps, Seven Dialogues
ODEP has launched more than seven citizen engagement campaigns treating a number of subjects and created a format for success that includes seven steps and a four-week public dialogue.
Posts Tagged: citizen engagement
Innovation Reimagined in Kansas City
There is no one universal definition for innovation. And innovation takes different forms at every level of government. Even in Kansas City, Missouri, innovation has taken many forms. This past year, the city launched a citizen engagement portal and leveraged open data. The woman spearheading those initiatives is Ashley Hand. She is the City’s Chief InnovationRead… Read more »
Data Download – A Year In Open Data
In February, the Commence Department opened the Office of Digital Engagement. The idea was simple. Create an office where users can interact with the department on any communication channel. Twitter? Of course. Facebook? You bet. Even Instagram. “This year we put our Secretary on Instagram. She was the first cabinet member to be on Instagram,”Read… Read more »
Yes, Virginia There is a Santa Claus
Back in the late 1890s, Dr. Philip O’Hanlon was asked by his eight-year-old daughter, Virginia O’Hanlon whether Santa Claus really existed. According to the New York Times, O’Hanlon suggested she write to The Sun, a prominent New York City newspaper at the time, assuring her that “If you see it in The Sun, it’s so.” He unwittingly gaveRead… Read more »
The Secret Life of a Bureaucrat – Innovator
I don’t know about you, but I dread explaining my job to my family members back home. And with the holidays just a few weeks away, I know I am going to get asked, “You write about government employees all day? Why? They are just boring bureaucrats.” As I sit at the table, eating myRead… Read more »
Addicted to Online Engagement?
Hello, My name is Emily and I am a tad addicted to online shopping. Target, Gap, Pottery Barn – your products are my kryptonite. Yes. I said it. Phew, I feel better now. But I don’t think I am fully to blame for my tendency to click purchase on a new pair of boots or the TaylorRead… Read more »
Citizen Engagement: How Government is Improving Customer Service
The customer is always right. If you’ve ever worked at any retailer, restaurant, or franchised store, you may have gotten a lecture or two from your manager that included this phrase. And there is definitely truth behind it. Like any good retail establishment, successful government agencies are centered on meeting the needs of the publicRead… Read more »
The White House: Championing Citizen Engagement Programs
Today, GovLoop hosted an event, The Citizen and the Government – How they Connect. The event was designed to help government employees understand how they can leverage digital tools to engage with citizens. For our final keynote presentation, GovLoop welcomed Dr. Alissa Johnson, the deputy chief information officer (DCIO) for the Office of Administration inRead… Read more »
GSA Teaches Citizen Engagement
At today’s GovLoop training, The Citizen and the Government – How they Connect, we heard from Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies (OCSIT) at the General Services Administration (GSA). She started off by telling us that if we didn’t get anything else from her speech (don’t worry, we did!),Read… Read more »
Midterm Elections – Why They Matter & How You Can Stay Informed
America needs a morale boost. According to an article from USA Today, 87% of U.S. citizens are dissatisfied with our current Congress. This number may be high, but it is a huge reason why the upcoming midterm elections are especially important. USA Today lists five reasons why midterm elections should matter to you: You willRead… Read more »