Posts Tagged: citizen engagement

Data Download – A Year In Open Data

In February, the Commence Department opened the Office of Digital Engagement. The idea was simple. Create an office where users can interact with the department on any communication channel. Twitter? Of course. Facebook? You bet. Even Instagram. “This year we put our Secretary on Instagram. She was the first cabinet member to be on Instagram,”Read… Read more »

Yes, Virginia There is a Santa Claus

Back in the late 1890s, Dr. Philip O’Hanlon was asked by his eight-year-old daughter, Virginia O’Hanlon whether Santa Claus really existed. According to the New York Times, O’Hanlon suggested she write to The Sun, a prominent New York City newspaper at the time, assuring her that “If you see it in The Sun, it’s so.” He unwittingly gaveRead… Read more »

Citizen Engagement: How Government is Improving Customer Service

The customer is always right. If you’ve ever worked at any retailer, restaurant, or franchised store, you may have gotten a lecture or two from your manager that included this phrase. And there is definitely truth behind it. Like any good retail establishment, successful government agencies are centered on meeting the needs of the publicRead… Read more »

The White House: Championing Citizen Engagement Programs

Today, GovLoop hosted an event, The Citizen and the Government – How they Connect. The event was designed to help government employees understand how they can leverage digital tools to engage with citizens. For our final keynote presentation, GovLoop welcomed Dr. Alissa Johnson, the deputy chief information officer (DCIO) for the Office of Administration inRead… Read more »

GSA Teaches Citizen Engagement

At today’s GovLoop training, The Citizen and the Government – How they Connect, we heard from Martha Dorris, Deputy Associate Administrator, Office of Citizen Services and Innovative Technologies (OCSIT) at the General Services Administration (GSA). She started off by telling us that if we didn’t get anything else from her speech (don’t worry, we did!),Read… Read more »

Midterm Elections – Why They Matter & How You Can Stay Informed

America needs a morale boost. According to an article from USA Today, 87% of U.S. citizens are dissatisfied with our current Congress. This number may be high, but it is a huge reason why the upcoming midterm elections are especially important. USA Today lists five reasons why midterm elections should matter to you: You willRead… Read more »

The Changing Face of Citizen Engagement

“Why fix it if it ain’t broke?” This seems like an easy motto to live by. For many of us, change can be frightening, and sticking with the status quo is a comfortable option. But in today’s technologically driven world, change is a constant, and adapting is a must. Matt Leighninger, Executive Director of theRead… Read more »