I was recently interviewed about hyperlocal websites relationship with Camden Council (in response to this blog post; “Digital Strategy: How Camden will be engaging with the local community through hyperlocal websites“) and an overview about our new website. This article has now been published and featured on E-Gov Bulletin by Dan Jellinek titled ‘Hyperlocal’ InformationRead… Read more »
A Tolero Solutions blog series on how to utilize Gen Y using the Gen Y Recruitment and Retention Lifecycle™ by Scott Span! Phase 1 – Communicate In a previous post So You Hired a Gen Y – Now Get The Most Out of Them Through My Gen Y Recruitment and Retention Lifecycle™! I provided aRead… Read more »
Guest post written by Scott Span, MSOD for Linked2Leadership on June 8th, 2010 Leadership isn’t what it used to be. The corner offices are slowly disappearing. The days of barking orders and expecting people to blindly follow are over. Accountability, responsibility and transparency are on the rise – though someone should tell that to BPRead… Read more »
Ogilvy Worldwide and Netvibes developed this tool in January, although I discovered it today. Selection of RSS feeds evidently is customizable if one sets up an account on Netvibes. This could be the best English-language aggregation of Word of Mouth marketing sources. I think studying these sources can help us motivate employees to engage inRead… Read more »
There has been an unquestionable explosion of government social media use in the last year. Last week, GovTwit, the Twitter directory of government agencies and officials reported 44.9 million followers for the 3,000 IDs it tracks, after starting in 2009 with just a handful of accounts. Still, towns, agencies and leaders not using social mediaRead… Read more »
While OZloop is not as big as Govloop, given the concerns about Facebook we have dumped them. Up to individuals what they do of course. When Facebook decides to behave, as it were, like a good corporate citizen (dare I say social citizens), then obviously this can be reconsidered. Frankly, there is too much atRead… Read more »
Great customer service starts right at the top of any organization – private or public. Top executives set the tone and the standards for customer service. When those top executives pay close attention and make customer service a priority, they create happy customers. Happy customers – better business. Nothing new about that. But have youRead… Read more »
We can’t escape the fact that Gen Y/Millennials are going to transform the workplace over the next five years. By 2014 there will be more than 58 million Millennials employed in various organizations in the U.S. alone. Employers must begin adapting to the challenge of these generations to remain sustainable. Having cross generational strategies forRead… Read more »
“The time has come for new thinking and aggressive action to ensure the information opportunities of America’s people, the information health of its communities, and the information vitality of our democracy. Information technology is changing our lives in ways that we cannot easily foresee.” That’s a quote from Informing Communities: Sustaining Democracy in the DigitalRead… Read more »
Client management is always a challenge; there’s an implicit, ongoing challenge to forming mutual and clear expectations and partnerships from the very beginning. To achieve those expectations, one needs to learn how to lead through listening. I recall my early training in project management as an architect and later as a freelance consultant, learning howRead… Read more »