I have been working closely with Kingston City Council since last year, assisting them in implementing Web 2.0, social media and mobile technologies to improve collaboration internally, to cut costs and to engage and communicate more clearly with residents and local businesses. It is through this program that I met Belinda McDaid. Belinda McDaid managesRead… Read more »
I find myself thinking about Government’s desire to reduce costs by ‘going digital.’ It’s as though the very notion of something being online instantly results in reduced effort and cost and provides a useful and usable service to Citizens. In recent years, Government has seen digital as a means of reducing ‘avoidable contact’ – thatRead… Read more »
Every once in a while, something or someone pops up on our path to affirm that we are headed in the right direction, by pointing us to WISDOM that affirms what we all need to know, documented long ago — perhaps in a different way. When we least expect it, a supporting “proof point” showsRead… Read more »