Posts Tagged: leadership

Get Customer Service Support from Leaders

This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Again and again the experts we spoke with said great customer service cannot happen unless employees at all levels of the organization support it,Read… Read more »

How to Prepare Yourself for the Digital Age of Government

Wouldn’t it be nice if there were a manual on all things life? You might even settle for a manual that helps you prepare for the digital age of government. Unfortunately, it does not exist – yet. However, there are experts out there like William Eggers who provide us with some tidbits about how toRead… Read more »

The Federal SES Performance Guidelines Have Begun – Is Your Agency Ready?

In some instances, particular critical elements and performance requirements of senior executives may already be part of the system. If not, or if tweaks or modifications are required, simple configuration changes can be made to accommodate the new elements. It can be as easy as flipping a switch, rather than the historical long, drawn-out process.