A Website that Embodies Change – GovLoop Daily Awesome – May 2, 2018

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Customers said so in a survey: the SBA’s website was confusing and difficult to find. As one official at the agency explained, “We were really bad at giving you actually what you were looking for once you got to us.” So the SBA reacted as government should, shifting culture toward human-centered design and revamping its web presence. Follow the link to learn more about how the agency improved its processes for small businesses.
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