Given tight budgets and constrained staffing, state and local agencies know they must lean into automation. But in many cases, they’ve taken traditional rules-based automation as far as it can go. Likewise, while artificial intelligence has brought important new capabilities, most AI tools are typically designed to automate individual tasks, making it difficult to accelerate larger workflows.
Agentic AI breaks those limitations. AI agents, working in collaboration with robots and people, can tackle complex processes, planning and executing tasks based on goals rather than specific instructions, with the ability to tap into systems and datasets across the enterprise. These are still the early days of the agentic era, but big changes are coming.
“Our vision is an agent or a digital worker for every knowledge worker in state and local government,” said Chris Radich, Public Sector CTO and Vice President for Customer Success at UiPath. “That’s 10 to 12 million agents nationwide, helping these tireless public servants deliver the mission with ease to improve service as demands continue to increase.”
In this video interview, Radich discusses how government agencies can get ready for the agentic era. Topics include:
- How agentic AI supports workforce optimization
- Top agentic AI use cases in state and local government
- How to overcome analysis paralysis and jumpstart agentic automation
