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As ADA deadlines approach, many local governments are taking the lead on digital accessibility. From community outreach to public-private partnerships, early adopters show how accessible websites and apps can build resident trust, improve engagement, and deliver better digital services for everyone — regardless of ability.
As fraud risks accelerate across public programs, recent directives and enforcement actions signal a decisive shift from compliance-driven oversight to executive-level accountability. This article outlines what local, state, and federal leaders must understand about evolving fraud expectations, enforcement priorities, and governance responsibilities — and why fraud resilience is now a leadership discipline. It concludes with… Read more »
New federal requirements will challenge state benefit systems that rely on paper-based, manual systems to verify week-to-week eligibility. A modern, automated alternative — supported by well-trained employees — offers a scalable, low‑burden alternative.
In this video interview, Tabitha Hancock, Identity Services General Manager for UberEther, describes how to tighten security by simplifying and modernizing identity controls.
Upgrading an existing data center for AI/ML needs can be done, but there are many factors to consider.
In this video interview, Jonathan Hasak and Aaron Hunter with Coursera discuss how to overcome barriers to fostering an AI-knowledgeable workforce.
Traditional hierarchy works a lot like speed bumps. It slows teams down no matter how talented or motivated they are. This article breaks down how flattening structure, shortening approval paths, and giving teams full ownership of outcomes removes friction so they can finally move at the speed leaders expect.
As uncertainty becomes a permanent condition for government leaders, strategy must evolve from a static plan to a stabilizing system that allows for clear decisions, coordinated action, and sustained trust. Agencies can move from reactive crisis response to confident, continuous execution.
Agencies communicate effectively when they use plain language — simple, clear writing rather than fancy words and over-long sentences. Here are tips on writing so your target audience understands.
AI systems have become a source of truth for many constituents, but public-sector communication often is poorly designed for AI use and citation. Agencies may need to think about both human and AI audiences.
Love learning? So do we, and we’ve got a great educational online training line-up for February! From data governance and AI policies to softer skills such as team motivation, there’s something for everyone to sign up for.
In our most recent Supervisor Community of Practice virtual networking discussion, we sat down with Patrick S. Malone, Ph.D., Director, Key Executive Leadership Programs, Department of Public Administration and Policy, American University, to discuss how, as a leader, you can polish your performance management skills to better guide your team to meet its goals.
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.
