Put Data in Context, not Containers: How to Make AI Outcomes More Effective
In this video interview, Mike Gilger with Modus Operandi discusses how agencies can improve their AI outcomes with more reliable, contextual data.
Recovery Speed Wins the Next Cyber Conflict in 2026
Malicious actors are targeting software supply chains, insider access and legacy dependencies to compromise the security of large-scale agency systems. Prevention efforts are not enough, however. To protect national security and preserve trust, agencies need resilience and a recovery-by-design approach.
Why Identity Will Make or Break the Digital Taxpayer Experience
In today’s digital environment, confirming people’s online identities isn’t just a security concern: It directly affects public trust in government and streamlined access to services. Learn what agency leaders should be doing and what lessons the IRS is learning.
Centralizing Security for a Distributed Environment
In this video interview, Cisco’s Ryan Shaffer explores new risks posed by dispersed networks and strategies to secure them across multiple endpoints.
How AI Can Transform Federal Financial Agencies
Financial agencies are overwhelmed with information — stacks of paper that must be kept by law and massive amounts of digital data needed for daily mission work. With millions of documents to sort through, many teams still rely on time‑consuming manual processes that slow everything down and increase costs. These outdated workflows make it difficultRead… Read more »
Why Local Governments Get Flattened by AI (and How to Prevent It)
When residents ask AI systems questions, the answers are often wrong. That’s because AI systems read webpages differently than humans do.
Bridging Digital and Organizational Confidence in Government: The Missing Link Between Tools and Outcomes
As governments accelerate digital modernization, many struggle to convert new tools into measurable mission outcomes. This article examines the critical gap between digital readiness and organizational confidence — why technology alone is insufficient — and offers leaders a practical framework for building enterprisewide confidence in an uncertain 2026 landscape.
AI Usage in Government: Meeting Resident Expectations
As AI becomes more common in daily life, residents increasingly expect government to follow suit. Research shows growing support for AI in local government — when it’s secure, transparent, and accessible. With clear usage policies and strong communication, agencies can adopt AI responsibly while improving service delivery and meeting evolving resident expectations.
Rethinking Your Customer Journey
During the latest CX CoP session, we sat down with Jennifer Purdy, Executive Director, CX Tools and Implementation, Veterans Experience Office, VA, to discuss how to map their journey and test improvements within your organizational and budget constraints.
AI In Government Starts With Trust in Data, But Is Built With People
AI is embedded in government operations, and agencies need a proactive approach to data governance in order to mitigate risk — and foster trust.
Want Culture Change? Change the Way You Meet!
Meetings are a window into your organization’s culture. How do you make them matter? Here are some tips on making your meetings culture-changers!
After Workforce Cuts: What Real Leadership Looks Like
Teams may feel fortunate to still have jobs after major cuts, but that fades. Real leadership starts after the layoffs, when the culture feels stretched thin.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.