Many government communication and service delivery plans assume that constituents have easy access to online resources and can comfortably work with digital tools. But that’s not always the case. Challenges range from access barriers (bandwidth, devices) and comprehension barriers (language, ease of use) to trust and safety. During our CX Community of Practice Session onRead… Read more »
AI is no longer constrained by innovation; it is constrained by infrastructure, energy, and compute availability. As demand accelerates, leaders must shift from focusing on applications to designing resilient, scalable systems that enable sustained advantage. The future will be defined by who can power, govern, and scale AI effectively.
When an off-color joke lands with a thud and every eye turns to you, knowing when to break the “praise in public, correct in private” rule can save your team’s trust and your organization’s liability. Read on for moments that demand immediate, on-the-spot correction and how to steady the room without making things worse.
Effective cybersecurity does not happen by chance. It’s supported by three foundational building blocks, says Idaho CIO Jerred Edgar. Learn from his real-world experience successfully developing Building Block #3: Collaborating on Collective Defense.
How should you work with an autistic colleague? Accommodating their work and communication styles can go a long way toward treating them with dignity.
The NextGen Government Training Virtual Summit is a little over a month away, but we’re not wasting any time putting together a compelling agenda with expert speakers who will share their insights on ways you can elevate your public service impact. Throughout the day on Wednesday, May 20, you’ll hear from government and industry leadersRead… Read more »
When AI systems process government information, they can’t always tell if a policy is current or even if it’s official. Structure provides the clues.
Cybersecurity that can withstand threats comes down to three foundational building blocks, said Idaho CIO Jerred Edgar. Read on for his advice, based on his Army experiences — for tackling Building Block #2: Fostering Trust Among Stakeholders.
In this video interview, Joël Franušić, of Auth0 and Okta, explains the importance of centralized identity management on the right platform.
Agentic AI has the potential to transform how government responds to constituent needs — but state and local officials aren’t getting caught in the hype. Hear how Tennessee’s CIO explains her state’s careful, responsible path to incorporating agentic AI into state systems.
Supporting former colleagues who were bullied in the workplace may be difficult, but it’s important. Read on for tips on overcoming the awkwardness.
An AI system recently admitted to a featured contributor that it “flows downstream on a river of human bias” and rarely gets corrected. That should change how leaders use these tools. If you rely on AI for decisions, learn three practical ways to push back on AI bias and redirect the current.
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.
