Agencies publish an array of documents — decentralized and in different formats — that AI systems often misinterpret when answering resident questions. Standardization and centralization would address the problem, but those can be heavy lifts. A citation registry, however, can change how AI understands government writings.
In this video interview, John Lange of Tricentis explains the role of automated testing in data accuracy, process efficiency, compliance and security.
Government is moving fast, but speed alone is not delivering better outcomes. As AI and automation accelerate decision-making, a gap is emerging between how quickly decisions are made and how well they are governed, understood, and sustained. This article explores how leaders can close the decision gap by strengthening clarity, consistency, and control across policy,… Read more »
Leaders are under pressure to move faster, but their data isn’t keeping up. This article breaks down how leaders can fix that. If you lead in a high‑tempo environment, this one’s worth reading.
The NextGen Gov Training Virtual Summit on Wednesday, May 20, is rapidly approaching! We’ve added even more speakers for the second round of breakout sessions. Led by current and former govies, as well as career experts, they will share their wide swath of experience on topics ranging from becoming a better manager to overcoming imposterRead… Read more »
Government agencies collect large volumes of sensitive data, but they often rely on outdated and fragmented systems to manage it. Adding modern apps on top of paper-based processes and legacy platforms without a unified strategy can create more problems than it solves. The result is a high administrative burden for staff and slow, frustrating experiencesRead… Read more »
The new Cyber Strategy is a shift from defensive to proactive. But it will require a capable workforce. Here’s how to align strategy and workforce development.
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
Governments and institutions are no longer asking whether to adopt AI, but how to scale it for economic, operational and geopolitical advantage.
Spring is here: are you ready to blossom in your career? We’ve got a fresh line-up of free professional development this month that can help you build your skillsets and flourish in your role. From using AI in CX to creating better budgets, there’s a session for everyone. Our May schedule also includes a fan favorite, the NextGen Gov Training Virtual Summit, anRead… Read more »
In honor of Public Service Recognition Week, we’re sharing the insights of several Featured Contributors regarding the value — and values — of public servants.
In this Q&A with Dave Cole, New Jersey State Chief Innovation Officer, learn how technology and AI are helping the state deliver better services more efficiently.
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.
