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AI offers enormous potential to help agencies and institutions work more effectively. But those benefits only materialize when AI is used within a framework of strong data governance.
When emergencies strike, your constituents turn to government websites, apps, and digital services for fast, clear, and reliable information. Can your current digital experience support a robust crisis response? During our latest CX Community of Practice, we welcomed Jamie Biglow, Project Manager, Safety Security Division, CNA Corporation, to discuss practical ways to strengthen your crisisRead… Read more »
In this video, Iron Mountain’s Fred Pulzello and Ronald Sodano discuss how better information governance can strengthen AI strategies.
Each government agency needs its own mission statement — to help guide the agency’s direction, motivate employees, and encourage critical thinking. Learn more about the critical importance of effective mission statements.
A parking spot, extra cash, and bragging rights. To leadership, it was the perfect incentive. To the team, it was just more work. Here’s what happens when leaders assume everyone wants what they want.
In this video interview, Luke Norris with Granicus discusses how agencies can deploy new AI technology to enhance service delivery and internal operations.
If you work in government, you know how important it is to keep growing — not just for your career, but for the communities you serve. That’s exactly why the NextGen Government Training Virtual Summit was created: to bring together driven, mission‑minded public servants who want to learn, connect, and take the next step inRead… Read more »
Government leaders are navigating a period of structural workforce disruption where reductions, skill gaps, and accelerating technology adoption are reshaping how mission capability is created and sustained. But by prioritizing capability density, embedded learning, and strategic talent design, agencies can convert workforce volatility into operational resilience and long-term mission advantage.
Agencies use an array of technologies to protect their facilities and campuses, including cameras, access control systems, and notification and dispatch systems. In theory, those systems enable security staff to conduct continuous surveillance and to detect and respond quickly to potential risks. The problem is one of scale: Agencies can have hundreds or even thousandsRead… Read more »
Given the amount of data that we now generate, the term “Big Data” seems to be an insufficient description, especially since AI needs so much of it.
In this video interview, Robert Freeman of Rimini Street discusses the ins and outs of modernizing while maintaining existing systems.
Agencies are confronting an AI risk gap between technological capability and institutional decision readiness. Closing the gap enables responsible innovation.
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.
