The Value of Workplace Accessibility and Accommodations
In accessible workplaces, people with disabilities feel the spaces were designed to accommodate some or all of their needs.
Featured Training
How One County Found and Fixed Dangerous Sidewalk Gaps
Manatee County, Florida, used GIS to turn scattered sidewalk data into a shared inventory and planning system, helping prioritize improvement projects.
IT’s New Accountability Era: From Black Box to Boardroom Scrutiny
For a long time, IT that “just worked” got a pass. The stakes are higher now, and IT leaders need to be proactive about vulnerability management.
Make AI Your On-Demand Tutor
When the clock is tight and the stakes are high, leaders need a way to learn fast without faking expertise. AI can help you do exactly that.
Fail Forward: How to Turn Workplace Setbacks Into Success
What if failure isn’t the opposite of success, but one of the most important steps toward achieving it? Here’s a system for growing from your mistakes.
AI’s Next Infrastructure Challenge: Connecting Government and Frontier Models
When AI systems retrieves a documents, they don’t necessarily verify where it was posted or whether it’s still valid. A citation registry can help.
Credible Evidence. Wrong Decision. The Risk Inside Your Executive Brief.
Accurate evidence can lose its relevance to the decision at hand. Executives must test whether the conditions supporting earlier findings still apply.
Every Agency Met Its Target. The Public Is Still Waiting.
Strong performance can coexist with poor outcomes if accountability ends at institutional boundaries. Improve results by recognizing shared responsibility.
Communicating the Value of Customer Experience
Customer experience initiatives often offer clear benefits for the people agencies serve, but getting others to understand that value can be a challenge. Whether it’s competing priorities, limited resources, or misconceptions about what CX really means, gaining organizational support requires more than good intentions. During a recent CX Community of Practice virtual discussion, Ann Aly,Read… Read more »
Explore November’s Online Training Offerings
Getting left behind on professional development could make you feel like a turkey. But this month, thankfully, we’ve got all the webinars you need to stay informed and deliver quality public service. Explore our upcoming online trainings, including ones focused on innovation, modernization, and strengthening your security. Each session is free, and by registering, you’llRead… Read more »
When You Don’t Feel Like the Leader You Already Are
“Imposter syndrome” isn’t a character flaw; it’s a pattern of thought that can be understood and gently shifted so you can recognize your own competence.
AI Readiness Starts With Data Readiness
Discover how agencies can improve data quality, accessibility, and governance to build a reliable foundation for AI-driven innovation and better decision-making.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.