From water treatment plants and public utilities to traffic management systems, communities rely on operational technology (OT) every day. These systems help deliver essential public services, but they also present a unique cybersecurity challenge. OT environments often include specialized and legacy equipment that can be difficult to identify, manage, and secure using traditional IT tools.Read… Read more »
Public servants rarely seek the spotlight. They spend their days solving problems, improving services, supporting colleagues, and helping communities thrive. Yet many of their contributions go unrecognized outside their immediate teams. That’s why the NextGen Public Service Awards were created: to celebrate the government employees who are making a real difference and ensure their workRead… Read more »
Artificial intelligence is evolving. For years, organizations have used AI for IT Operations (AIOps) to help monitor systems, identify issues and recommend solutions. Now, a new approach is emerging: agentic AI, which moves beyond analysis and into action, helping organizations not only understand problems, but also resolve them. From Insight to Action AIOps was designedRead… Read more »
Even when people with disabilities have at least a college degree, they are employed much less frequently than people without disabilities with comparable education.
In this video interview, Elastic’s John Harmon discusses how an agentic SOC can help agencies improve cyber resilience.
Ethical behavior in public service is based on integrity, accountability and legal compliance. But effective collaboration is an ethical issue, too.
Working in government is fundamentally different from working in the private sector. It takes different tactics to build a successful public-service career.
As ADA accessibility requirements evolve, government agencies must address inaccessible documents — especially PDFs.
What if AI can be a beneficiary as well as a benefit? This article imagines what it might look like to manage AI agents as (Non-)Human Resources.
Four decades of building programs that never had a blueprint — and the harder lesson about trust that made building any of it possible.
Trust is essential to effective government, but it’s not managed the way finance, cybersecurity, or operations are. Maybe it should be.
It’s true there are many things public-sector employees don’t get to choose. But it’s important not to let constraints become despair.
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.
