Accessibility ensures that all citizens, regardless of their circumstances, can understand and utilize the support available to them. Prioritizing accessibility also enhances civic involvement and promotes equity. In short, understanding how to improve accessibility helps government agencies to better fulfill their mission of serving the public. During our recent CX Community of Practice, Michelle Pinsky,Read… Read more »
Professional mentorship helps both the mentor and the mentee. Mentorship programs can raise retention rates and improve job satisfaction for both.
To make events accessible to people with disabilities, it helps to check out the venue in advance. Here is a checklist of things to look out for.
Raising children and leading teams both require presence. Learn how noticing, nurturing, and being here — now — shape human growth.
3 ways to experience meditation when you’re short on time, beginning to practice, or looking for alternatives.
As agencies learn to leverage AI, workforce reskilling and upskilling will be more important than ever. Here are tips for doing them effectively.
Even top teams stall without trust, clarity, and alignment. A strengths-based reset helps public sector teams reconnect and perform better.
Basic LLMs cannot be expected to know your agency/company’s business practices or proprietary information. Implementing RAG will improve the responses as that data is associated with user prompts. It will require effort though to implement.
Feedback is an essential in the workplace. But how it’s given — and how it’s received — make all the difference in building a healthy work environment.
Integrating sustainability into agency RFPs and procurement policies can help reduce the environmental impact of tech purchases. Here are some examples.
Legacy solutions lack the flexibility to adapt to emerging work processes or to improve operational efficiencies.
Understanding the importance of data is paramount to meeting organizational goals, but it’s often an afterthought. Here’s why it shouldn’t be.
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.
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