People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.
To advocate for healthy, safe and vibrant communities, the Institute for Public Strategies created a five-prong strategy, all of which use GIS to achieve efficiency and effectiveness.
Being grateful for good things in your life, however small, can profoundly improve your well-being. Here are 10 simple ways to make gratitude part of your day.
In this video interview, experts from Claroty discuss a strategic approach to improving OT security.
Sometimes, performance improvement plans are used, pro-forma, to pave the way to a firing. Here are some tips to tell if that’s what’s happening to you.
Federal executives face a rare opportunity this holiday season: a pause to take stock of how Project 2025 will shape how they buy in 2026.
I’ve been working in government technology for more than two decades, spending a non-trivial amount of that time modernizing legacy systems to improve how they work and the digital experiences they support. Recently, I came to a somewhat uncomfortable conclusion — I was probably doing it wrong the whole time. Traditional legacy modernization approaches —Read… Read more »
The workforce challenge is often seen as a hiring and retention crisis. That obscures a more basic issue: the chronic underutilization of existing talent.
AI is transforming how local governments serve residents. By 2026, accessible, AI-powered tools will define responsive government.
Guide public service teams through AI-driven change with emotional intelligence. Build trust, clarity and adaptability while navigating uncertainty.
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
In this video interview, Elastic’s Kent Brake discusses how agencies can jumpstart their AI operations quickly and securely.
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.
