As back-to-school season nears, maybe you’re feeling a little inspired to do some learning yourself? We’ve got you covered with plenty of free online trainings throughout the month of August. You’ll learn tips and techniques from experts on creating more satisfactory customer service, shoring up your cybersecurity, and conquering conflict resolution.
Take a closer look at the dates, times and topics below, and be sure to sign up if you’re interested, even if you can’t make it the day of the event. We’ll send you a recording of the session the next day, so you can stay informed and share the knowledge with your colleagues.
Turning a Negative Customer Experience Into a Positive Outcome
Even the best government services can create moments of frustration. A delayed response, confusing process, or unresolved issue can quickly shape how constituents view an agency — but those moments can also become opportunities to rebuild trust.
Join us online Monday, Aug. 10 from 4-4:30 p.m. ET/11-11:50 a.m. PT, for a virtual discussion with Laurie Brown, CSCP, Communication Skills Expert/Author, on how public servants can navigate difficult customer interactions with empathy, urgency and accountability.
Cybersecurity Planning for Government: Priorities, Tradeoffs and Next Steps
As government networks become more complex, agencies need cybersecurity strategies that can keep pace. Today, they must defend against growing cyber threats while also managing modernization efforts, compliance requirements, and limited resources.
Join us online Wednesday, Aug. 12, from 2–2:50 p.m. ET/11–11:50 a.m. PT, to learn how agencies are building resilient cybersecurity programs that can adapt to the evolving threat landscape.
You’ll hear from:
- Marina Kelly, Chief Information Security Officer, City of Raleigh, Information Technology
- Zach Oxman, Area Vice President, State, Local, and Education, U.S. Public Sector, Abnormal AI
- Francisco Ramirez, Chief Architect, State and Local Government, Red Hat
- Egon Rinderer, Senior Vice President, Federal & Enterprise Growth, NinjaOne
AI Governance for the Public Sector: Balancing Innovation, Security and Trust
AI is already reshaping state and local government, but adoption is moving faster than governance, security and oversight can keep up. Many agencies don’t have full visibility into what tools are being used, how data is being handled, or what guardrails are in place, creating real risk.
Join us online Thursday, Aug. 20 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from public-sector technology and cybersecurity leaders about how to secure and govern AI in today’s evolving landscape.
Expert speakers include:
- Jim Bergen, Vice President, State Local and Education, CrowdStrike
- Matt Singleton, Executive Public Sector Strategist, CrowdStrike and Former State of Oklahoma CISO
- Adam Zoller, Chief Information Security Officer, CrowdStrike
From Tension to Trust: Conflict Resolution for Supervisors
Conflict is part of leading people — especially in government where teams are balancing competing priorities, limited resources and high expectations. For supervisors, the goal is not to avoid conflict entirely, but to address it constructively before it slows work, damages trust or affects outcomes.
Join us for a virtual discussion on Monday, Aug. 24 from 4-4:30 p.m. ET/1-1:30 p.m. PT about how supervisors can strengthen their conflict resolution skills. We’ll explore practical ways to navigate difficult conversations, reduce tension, identify shared goals, and create a path forward while maintaining trust and accountability across teams.
What’s Next in Government Cybersecurity
The next era of cybersecurity is already here, and it’s no longer just about defending networks. Agencies must now prepare for a future shaped by AI-driven threats, evolving technology requirements, and increasing expectations for resilience across critical services.
Join us online Wednesday, Aug. 26, from 2–2:50 p.m. ET/11–11:50 a.m. PT, as we discuss how agencies are readying their strategies, systems and services for the next era of cybersecurity with Michael Moore, Chief Information Security Officer, Arizona.
How DoW Can Keep Mission-Critical Operations Running
AI can help by making information easier to find, connecting teams to the knowledge they need, and supporting faster, more informed decisions.
Join us online Thursday, Aug. 27, from 2–2:50 p.m. ET/11–11:50 a.m. PT, to explore how defense organizations are using AI to strengthen maintenance and sustainment operations, reduce downtime and help teams keep mission-critical assets ready from installations to the edge.