Virtual Reality Case Study: The Lawrence Livermore National Laboratory

The Lawrence Livermore National Laboratory is reaping the benefits of pandemic-forced changes through technologies like mobile and virtual reality.

Why State and Local Agencies Must Focus on Delivering Exceptional Human Experience

Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »

3 Approaches to Packaged Business Capabilities

PBCs offer a solution that enables agencies to incrementally roll out modern digital services at a pace that balances citizen needs with budget realities.

Equity Drives Impactful Technology Transformation

What if technologists and the mission teams they support considered how a cloud solution or IT service enabled them to serve a diverse public equitably?

Surviving Ransomware in 3 Steps

Ransomware is a malicious software that is increasingly frightening to federal, state and local agencies – and the citizens they serve – nationwide.

Creating Communities Where No Person Is Left Offline

The cost is too high for governments to neglect those who are increasingly disadvantaged in our digital economy. Here’s what they can do to break the cycle.

3 Tips to Improve Government Services in an Equitable Way

While technology does an amazing job at connecting us, providing equitable services for all communities takes a lot more effort than pressing send on an email.

As Government Innovates With Tech, Who Gets Left Behind?

We spoke with the Chief Information Officer for the 9th largest city in the U.S., to understand how equity can and should drive government decision-making.