How to Develop Strategic Value From Your Database
Organizations need to find more modern, effective, attractive and low-cost solutions that can take them into the future.
Tech
Managing Your Agency’s Machine Identities
Beyond authenticating humans, these teams now realize they must also manage the identities of countless machines like systems, applications and devices.
Motor Vehicle Services in The Palm of Floridian’s Hands
MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.
How and Why King County’s CIO Conducts Equity Impact Reviews
Chief Information Officer Tanya Hannah shared considerations to make as you keep equity at the forefront while embracing new technologies and capabilities.
Key Tech Opportunities After the COVID-19 Pandemic
Consider moving these key investments in public admin, civic service, school and public safety technology into the future.
Virtual Reality Case Study: The Lawrence Livermore National Laboratory
The Lawrence Livermore National Laboratory is reaping the benefits of pandemic-forced changes through technologies like mobile and virtual reality.
Why State and Local Agencies Must Focus on Delivering Exceptional Human Experience
Delivering goods and services is the first purpose of local government. However, a critical part of that mission is not just the actual goods and services, but how they are delivered. In this article, we’ll discuss the issues with traditional citizen experience (CX) metrics in state and local agencies and share best practices for how… Read more »
3 Approaches to Packaged Business Capabilities
PBCs offer a solution that enables agencies to incrementally roll out modern digital services at a pace that balances citizen needs with budget realities.
Equity Drives Impactful Technology Transformation
What if technologists and the mission teams they support considered how a cloud solution or IT service enabled them to serve a diverse public equitably?
Surviving Ransomware in 3 Steps
Ransomware is a malicious software that is increasingly frightening to federal, state and local agencies – and the citizens they serve – nationwide.
