Introducing the CX Community of Practice
Learn more about our newest Community of Practice, geared around supporting government employees who are delivering CX.
Professional Development
How Personal Goals Can Impact Professional Development
With work-life balance becoming a focus, tying our personal growth to our professional growth makes sense. Here are several personal goals that can have a direct impact on professional growth as well.
Have an Effective One-on-One
This blog covers how to effectively have a one-on-one meeting.
Innovations in Data: Give People Time to Figure Things Out
Sometimes, the best thing a leader can do is let employees work things out for themselves, especially when it comes to data-related issues.
Developing Your “On Brand” Leadership Style
Creating a personal brand is not solely reserved for online influencers looking to promote their expertise or sell products. You may already have the beginnings of a personal brand — your reputation at work. Building the brand means being purposeful in shaping the perception others have of you.
Conversations With CXOs: Andrea Fletcher
Government leaders have a lot to teach us, no matter where we are in government. Here are lessons learned from CMS’ Chief Digital Strategy Officers regarding management, instilling a feeling of belonging in the workforce and responding to evolving tech.
Spotlight on Democracy: The Unbreakable Link Between Transparency and Ethics in Government
In governance, a compelling partnership exists between two pivotal forces – #transparency and #ethics. Delving into the heart of democracy, this article explores the unbreakable link between transparency and ethics, uncovering the key role they play in preserving the integrity of our government and fostering public trust.
5 Strategies to Get What You Want at Your Next Meeting
Getting the result you want from a meeting requires some pre-meeting strategy, not extemporaneous speeches. Here are five ways to secure the meeting outcomes you want.
Pitch to Win: Making Your Proposals Successful
Innovation starts with ideas, and you’ve got plenty of good ones. But getting them across to decision-makers can seem daunting. It doesn’t need to be. Giving a good pitch involves techniques and skills that you can learn and practice. We asked two innovation experts to share what works. Choose Winning Ideas “You’re not going toRead… Read more »
How to Support Your Team’s Well-being
Read this recap to learn how supervisors can promote well-being in their teams.