One Way to Mitigate Resistance to Change? Ask, Don’t Tell!

True story:  I was at a meeting with a team made up of senior executives seated around a conference table. They were discussing the various screens and fields a user would click through to enter data in a new application they were going to deploy agency wide. When we were out in the hallway duringRead… Read more »

Wasting Your Greatest Resource? Get the GOAT in the Game!

The greatest performer in your agency may be someone you don’t call on much anymore, someone who’s older or has survived multiple layoffs and in-force reductions. But overlooking those employees is a mistake.