Learning

NextGen Gov Training Virtual Summit

It’s Time to Break Out at NextGen (Pt. II)

The NextGen Gov Training Virtual Summit on Wednesday, May 20, is rapidly approaching! We’ve added even more speakers for the second round of breakout sessions. Led by current and former govies, as well as career experts, they will share their wide swath of experience on topics ranging from becoming a better manager to overcoming imposterRead… Read more »

Woman at computer in online meeting.

May We Interest You in Professional Development?

Spring is here: are you ready to blossom in your career?   We’ve got a fresh line-up of free professional development this month that can help you build your skillsets and flourish in your role. From using AI in CX to creating better budgets, there’s a session for everyone.  Our May schedule also includes a fan favorite, the NextGen Gov Training Virtual Summit, anRead… Read more »

It’s Time to Break Out at NextGen (Pt. I)

During the NextGen Gov Training Virtual Summit on Wednesday, May 20, you’ll have the opportunity to choose the professional development sessions that work best for your learning path during the morning and afternoon breakout session timeslots. From conquering AI to becoming a better manager, there’s something for everyone. Each session is also an opportunity toRead… Read more »

Woman in meeting, sitting at computer.

Staying Productive in the Digital Age

From email to virtual meetings to Teams messaging, digital tools are essential to how government teams communicate and get work done. But when they’re not used well, they can create confusion, wasted time, and unnecessary stress. During the latest Supervisor Community of Practice, we discussed easy‑to‑apply tips with Shawn Selleck, Principal, Civinno, LLC, to helpRead… Read more »

NextGen: What’s On the Agenda (Part III)

The NextGen Gov Training Virtual Summit has always been about one thing: bringing public servants together to learn from one another and grow in their careers. We’re hosting the upcoming virtual summit on Wednesday, May 20, with closing keynotes taking place at 3–4 p.m. ET/12–1 p.m. PT. These final two sessions are designed to leaveRead… Read more »

The NextGen Government Training Virtual Summit

NextGen: What’s On the Agenda (Part II)

Our speaker lineup for the NextGen Government Training Virtual Summit on Wednesday, May 20, is bringing together experts from throughout the tech and government communities to touch on topics essential for expanding your skills as a public servant.  Broken up into five sections, you’ll be able to hear three keynote sessions (opening, lunchtime, and closing) asRead… Read more »

Customer Experience

How Your CX Can Better Support Underserved Communities 

Many government communication and service delivery plans assume that constituents have easy access to online resources and can comfortably work with digital tools. But that’s not always the case. Challenges range from access barriers (bandwidth, devices) and comprehension barriers (language, ease of use) to trust and safety. During our CX Community of Practice Session onRead… Read more »

NextGen Government Training Virtual Summit

NextGen: What’s On the Agenda? (Part I)

The NextGen Government Training Virtual Summit is a little over a month away, but we’re not wasting any time putting together a compelling agenda with expert speakers who will share their insights on ways you can elevate your public service impact. Throughout the day on Wednesday, May 20, you’ll hear from government and industry leadersRead… Read more »

Confronting Bias in Artificial Intelligence

An AI system recently admitted to a featured contributor that it “flows downstream on a river of human bias” and rarely gets corrected. That should change how leaders use these tools. If you rely on AI for decisions, learn three practical ways to push back on AI bias and redirect the current.