Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities!
Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recording and extra resources to study and share with colleagues.
How Will CX Evolve in 2026?
As we look ahead to 2026, what’s next for CX? What will define a high-impact, user-centered government experience?
Join us online Monday, Dec. 8 from 4–4:30 p.m. ET/1–1:30 p.m. PT to hear from government CX thought leader Marisa Mellema, Senior Manager, Digital Experience Team, King County, Washington, as we explore the trends, tools, and technologies that are set to reshape how agencies deliver value in the coming year.
Innovation in Action: Creative Strategies for Agency Transformation
In the face of tighter staffing constraints and increased budget uncertainty, agencies could be tempted to dial back their efforts to modernize operations and innovate their service delivery. But that’s not happening. Instead, agencies are finding creative ways to remove obstacles to transformation and drive new initiatives forward.
Join us online Tuesday, Dec. 9 at 2 p.m. ET/11 a.m. PT to learn how agencies are leaning into transformation now, and what they are planning for the future.
You’ll hear from:
- Zarina Baber, Assistant Commissioner, Chief Transformation Officer, Minnesota
- Eliza Erickson, Director Permit, License & Certification Innovation, Office of the Governor, Pennsylvania
- Kelvin Brewer, Director, Public Sector Sales Engineering, Ping Identity
Top Barriers to Implementing AI
From procurement hurdles and data silos to workforce readiness and ethical concerns, the road to implementation is often more complex than expected.
Join us online Wednesday, Dec. 10 at 12 p.m. ET/9 a.m. PT to hear from government and industry leaders about the most common obstacles agencies face when deploying AI — and how to overcome them.
You’ll hear from:
- Beth Simone Noveck, Chief AI Strategist, New Jersey
- Kent Brake, Solutions Architect, Elastic
- John Lange, Product Marketing Manager, Public Sector, Tricentis
- Natalie Buda Smith, Director of Digital Strategy and Artificial Intelligence, Library of Congress
- Luke Norris, Vice President, Platform Strategy & Digital Transformation, Granicus
- Jason Langone, Senior Director, Global AI Business Development, Nutanix
Smarter Government: Boosting Efficiency Through Innovation
Government agencies are constantly challenged to deliver more value with fewer resources. From modernizing infrastructure to reducing energy consumption, efficiency isn’t just a budget issue — it’s a mission-critical priority.
Join us online Thursday, Dec. 11 at 2 p.m. ET/11 a.m. PT to learn how agencies can streamline operations, reduce waste and outdated legacy systems, while unlocking long-term savings through smarter IT and process innovation.
You’ll hear from:
- Andrea Brandon, Deputy Assistant Secretary, U.S. Department of the Interior
- Dave Hinchman, Director, IT & Cybersecurity Team, Government Accountability Office
- Greg Carl, Principal Technologist, U.S. Federal, Pure Storage
How to Handle Negativity and Naysayers
While negativity is common, especially during times of transition, it’s not inevitable. As a supervisor, you have the tools to shift the tone and re-engage your team.
Join us online Monday, Dec. 15 from 4-4:30 p.m. ET/1-1:30 p.m. PT as we talk with leadership expert Patricia Pierre, Career Coach, Howard County Government, about how to handle team members who are stuck in a negative mindset.
Conflict Transformation: Learning to Love (or at Least Deal With) Conflict
From workplace tensions to policy debates, 2025 highlighted how conflict is an unavoidable part of public service. Rather than viewing conflict as a barrier, agencies are beginning to recognize it as a catalyst for innovation, resilience, and stronger teamwork.
Join us online Tuesday, Dec. 16 at 2 p.m. ET/11 a.m. PT for a dynamic conversation about new approaches to communication, negotiation, and collaboration with government thought leader, Victoria L. Bowens, MSA, PMP, LSSBB, SHRM-SCP, Director, DoD Civilian Harassment Prevention, and Response Policy, Compliance and Program Assessment, Office of the Deputy Assistant Secretary of War, Civilian Personnel Policy.
Tech Transformations: How Far We’ve Come and Where Gov Is Headed
From generative AI breakthroughs to the rise of quantum-ready infrastructure, 2025 marked a year of unprecedented technological change across the public sector. As agencies embraced automation, digital platforms, and advanced analytics, some innovations proved especially disruptive — and will continue reshaping government operations in 2026 and beyond.
Join us online Wednesday, Dec. 17 at 2 p.m. ET/11 a.m. PT as we reflect on the most impactful technology shifts of the past year and explore what’s on the horizon for digital public service innovation.
You’ll hear from:
- Prakhar Bajpai, Senior Data Scientist, City of Austin
- Ari Vidali, Founder and Chief Strategist, Acadis, Vector Solutions