Government leaders face growing pressure to deliver better services, build public trust, and do more with limited resources. At the same time, advances in AI, data, automation, and digital engagement are creating new opportunities to improve how government serves residents.
That’s why we’re excited to announce the Government Experience Virtual Summit (GXVS) on Sept. 17.
This free virtual event brings together public sector leaders, industry experts, and practitioners to explore the future of government experience. Attendees will gain practical insights and real-world strategies for improving service delivery, strengthening community engagement, and driving measurable outcomes across their organizations.
What to Expect
The summit follows a clear journey focused on helping government leaders answer four critical questions: Why change? What’s possible? What does measurable success look like in practice? And how can organizations achieve it? Attendees will hear from experts from topics including:
- AI in Government: Moving from pilots to measurable public impact.
- The Future of Government Experience: Connecting AI, data, and digital infrastructure to improve outcomes.
- Building Smarter Digital Services: Modernizing service delivery through AI, automation, and self-service.
- Delivering More Relevant Engagement: Using audience intelligence and targeted communications to strengthen trust and participation.
- Modernizing Public Records Operations: Improving transparency, efficiency, and compliance amid rising demand.
- From Strategy to Results: Lessons learned from successful government transformation initiatives.
These sessions will showcase innovative approaches that agencies are using to improve outcomes for both residents and staff while creating more connected, efficient government services. Hear from a variety of speakers, including:
- India Mitchell, Staff Attorney, Clayton County, GA
- LaDonna Seely, FOIA Coordinator, Newport News, VA
- Jon Zaghloul, Director of Communications, Aurora, IL
Why Government Experience Matters
Today’s residents expect the same seamless, personalized interactions from government that they receive from private-sector organizations. Meeting those expectations requires more than individual technology investments – it requires a comprehensive approach that connects engagement, service delivery, operational efficiency, and data-driven decision-making.
The Government Experience Virtual Summit is designed to help public sector leaders navigate this new reality. Through expert perspectives, real-world government examples, and practical strategies, attendees will explore how AI, audience intelligence, digital services, and modern operations can work together to improve outcomes, strengthen trust, and deliver better experiences for the communities they serve.
Join Us on Sept. 17
Whether you’re focused on communications, customer service, digital services, operations, innovation, or executive leadership, GXVS offers valuable insights to help you navigate the rapidly evolving government landscape.
Mark your calendar for Sept. 17 and join government professionals from across the country for a day of learning, inspiration, and practical strategies designed to improve government experience for everyone.
Register today and be part of the conversation shaping the future of government experience.