Agencies publish an array of documents — decentralized and in different formats — that AI systems often misinterpret when answering resident questions. Standardization and centralization would address the problem, but those can be heavy lifts. A citation registry, however, can change how AI understands government writings.
Government is moving fast, but speed alone is not delivering better outcomes. As AI and automation accelerate decision-making, a gap is emerging between how quickly decisions are made and how well they are governed, understood, and sustained. This article explores how leaders can close the decision gap by strengthening clarity, consistency, and control across policy,… Read more »
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
Governments and institutions are no longer asking whether to adopt AI, but how to scale it for economic, operational and geopolitical advantage.
In this Q&A with Dave Cole, New Jersey State Chief Innovation Officer, learn how technology and AI are helping the state deliver better services more efficiently.
From email to virtual meetings to Teams messaging, digital tools are essential to how government teams communicate and get work done. But when they’re not used well, they can create confusion, wasted time, and unnecessary stress. During the latest Supervisor Community of Practice, we discussed easy‑to‑apply tips with Shawn Selleck, Principal, Civinno, LLC, to helpRead… Read more »
Artificial intelligence (AI) can alleviate the frustrating parts of your job and augment your current abilities. But there are areas that should remain AI-free.
Public information — about road closures, meeting times, emergency responses, and other concerns — may be accurate, but AI’s interpretation of such communications may not be. Learn about one option to address the problem.
Most data today are unstructured, found in everything from Microsoft Word documents and PDFs to video and social media feeds. That array of formats makes it hard for users to collect, analyze and act upon data. It creates an obstacle to data accessibility.
The future workforce challenge isn’t a talent shortage, it’s a pipeline design problem. As AI and cyber reshape work, organizations must shift from filling roles to building continuous, adaptive capability systems that produce decision-ready leaders at scale. Those who invest in integrated workforce pipelines today will define competitive advantage tomorrow.