Kim Rice recently spoke with GovLoop about the Massachusetts state government’s IT, data analytics, cybersecurity, workforce reform and more.
The Veterans Affairs Department (VA) has one of the federal government’s most consequential missions in providing military veterans with healthcare.
Agencies that utilize identity governance see all their users’ actions and interactions with data. Here are our best practices for using this strategy.
In ways big and small, this shutdown is disrupting public services we often take for granted involving alcohol, travel, trees and more.
Commissioner and State CIO Johanna Clyborne said that Minnesota’s workforce is critical to completing its cybersecurity and modernization goals.
When AFCEA Bethesda convenes its Health IT Summit on January 29 and January 30, the focus will be clear: It’s not about developing better technology, it’s about delivering better healthcare outcomes.
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
Resilience is a valuable trait that can be cultivated for overcoming challenges like a shutdown or other negative circumstances.
Recently, the Homeland Security Department (DHS) has begun circulating internal and external documents warning agency employees to rethink their finances.
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.