When Silence Isn’t Golden: Why a Lack of Resident Complaints Could Be a Warning Sign
When residents stop speaking up, accessibility may be the missing link. Silence is often a sign of barriers, not satisfaction.
Digital Government
The Talent Crisis No System Can Ignore: Why Federal HR 2.0 Can’t Succeed Without AI
An initiative to consolidate the federal government’s more than 100 disparate HR systems is long overdue, but technology alone isn’t enough. This is a once-in-a-generation opportunity, says one Featured Contributor, to create a human-centered, AI-enabled federal HR system designed for current workforce challenges, not for administrative problems that troubled government in the past.
Decision Velocity: The New Measure of Government Performance
In an increasingly complex environment, the speed of decision-making directly affects mission success. Leaders must learn to make better decisions, faster.
The Leadership Vacuum in Government: Why Technology Is Advancing Faster Than Leadership Capability
Government agencies are investing billions in modernization, AI, cybersecurity and other technology, but often continue struggling to execute, innovate and engage their workforces. The underlying challenge is not a technology gap: It’s a leadership gap, and it’s one of the most significant risks facing agencies today. Explore what executives must do now to build the… Read more »
From Digital to Intelligent: The Next Phase of Government Modernization
For years, government modernization has focused on digitization and automation, but a new phase is taking shape. It’s called intelligent modernization. A Featured Contributor explains what it means, why it’s important and what lies ahead.
Making Sense of Disjointed Data: Improving Public Safety By Turning Data Into Action
In this video interview, Jason Truppi, CTO and Co-founder of ForceMetrics, explains that the issue isn’t always adding technology to collect more data.
From PDFs to Public Trust: Why Documents Are the Front Door to Government
Public documents are critical infrastructure for civic engagement. Make them easier to access for residents of all abilities.
How Agentic AI Can Make Government More Responsive
In this video interview, ServiceNow’s Jonathan Alboum explains how agentic AI can help agencies better serve the public while humanizing processes.
From Compliance to Competitive Advantage: Rethinking Risk in Government
Risk management is often viewed as a compliance requirement rather than a strategic capability. However, as agencies face increasingly complex threats, emerging technologies, workforce challenges, and operational disruptions, executives must rethink how they identify, assess, and manage risk. This article examines how government leaders can transform risk management from a defensive exercise into a source… Read more »
National Security Is No Longer a Cyber Problem: It Is a Leadership Challenge
National security threats have evolved beyond traditional military and cybersecurity boundaries. To strengthen resilience in an era of continuous disruption, government leaders must adopt a holistic security approach that integrates policy, process, people, and platforms.