At GovLoop’s online training Wednesday, Digital Metrics Lead for the Centers for Disease Control and Prevention (CDC) shared how the agency responded online to communicate COVID-19 information to the public.
Governments must think holistically about the convergence of CX, digital transformation and secure, adaptable platforms. The efficacy of citizen services depends on it.
To learn more about the VA’s pandemic response, we spoke with the director and a senior analyst of the Enterprise Cloud Solutions Office (ECSO) at VA.
Today, agencies realize that resilience is about more than disaster recovery and business continuity.
In this blog post, we define the terms and explain the connections of a modern software factory.
As we adopt new ways of living because of the COVID-19 pandemic, agencies will need to consider creative approaches to their remote work strategy.
One of the most powerful — yet often underused— assets that agencies own is something employees interact with daily across multiple platforms and systems.
The way customers interact with you and your agency doesn’t have to be flashy to be effective. Here are some key insights about moving from the concepts of CX to construct.
Digital media is evolving as an important way to get an organization’s message out to the audience. Hear from an expert about upcoming trends.
A data unicorn is a mathematician, data scientist and storyteller — someone who is mathematically strong, technically learned and narratively inclined. It’s exceedingly rare to come across them.