Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
Digital transformation is about improving the user experience, both from employee and citizen perspectives. The digital workplace empowers employees in their jobs like never before, with technology at their fingertips and solutions that make their jobs easier so they can focus on high priority initiatives.
This approach to analytics enables agencies to pull together data from different places and different sources — including legacy systems.
With limited budgets and a dwindling workforce, agencies can’t afford to buy one-off solutions only address single problems. Instead, leaders should recognize that these diverse pressures to reform actually create a single objective to transform operations from the beginning to end of the records management cycle. With that understanding, it’s imperative to seek a single… Read more »
This post is an excerpt from GovLoop’s latest research brief, Enabling Digital Transformation in Government. Digital transformation — the updating of information technology solutions and services — is one of the highest priorities for government today. Given its potential to improve citizen services, cut procurement costs and improve productivity, federal agencies are aggressively pursuing this… Read more »
Cloud computing provides a simple way for state and local government to access servers, storage, databases and other application services over the internet.
Government reports often languish in perpetuity, stalling valuable information from making it into the hands of decision makers. But what if these critical reports could be generated, processed, and filed faster?
One common myth about open source is that it’s a fad. But it has been around for decades — Linux is one example — and even the Defense Department acknowledges that its security depends on free and open source software.
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
We asked government employees about the state of CX at their agencies and how it compares to the private sector. Here’s what they said…