More attention is being given to how data can solve challenges around digital services. Artificial intelligence and machine learning are powerful tools that can help.
Cloud first is what the public expects today. In a win-win, governments are moving constituent services to the cloud.
The half-life of tech skills is shrinking. And that means skills gaps are growing at an exponential rate.
Focus on constituent experience is pushing agencies to update digital services.
Federal employees should be guided by empathy when designing and delivering customer services. Here’s what that means and how to accomplish it.
When the city of Reno launched initiatives to expand its economy and offset pandemic-related tourism declines, it relied on new technology: geographic information systems (GIS). Here’s what GIS do — and what lessons Reno has to share.
Protocols such as zero trust and identity management aren’t new in the world of cybersecurity. What’s new, and driving urgency, is the cyber threat landscape.
How can we in the federal government do something better, faster, safer, or smarter?
It’s not uncommon for the spend management process to look like employees carrying a pound of paper expenses from one building to another. You may see some obvious pain points here.
From the lobby to the living room, constituents are changing expectations about how they want to interact with their government.