Digital Government

glowing thread cables in disk storage supercomputer data center

Interested in How MEGABYTE Impacts You?

With annual spend of over $6 billion through more than 42,000 separate transactions, software represents a significant IT investment for the Federal Government. Detailed findings published in a Government Accountability Office (GAO) report revealed that the vast majority of these purchases are decentralized, and that federal agencies lack the tools to manage these assets. As… Read more »

The United States Capitol building with the dome lit up at night.

Top Trends to Watch for Government in 2017

If 2016 taught us anything, it is that technology enables communication between government and the people it serves in such a powerful way. From elections and campaigning, to traditional government services, technology is changing the way government operates. Here are a few trends that get me excited about the year to come

Forearm of a business person is reaching out to click on human resources icons in the cloud. Many knowledge worker buttons do shape this cloud computing symbol. Technology metaphor. Blue background.

Status of CAP Goals, Part 1: Customer Service

Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.