How to Balance Security and CX in Digital Identity Verification
Many current digital identity verification processes result in a process in which people experience avoidable delays and difficulties trying to access benefits and services online.
Digital Government
Cybersecurity by Design — Building Resilient Agencies
Governments must adopt a cybersecurity-by-design approach to proactively embed security into technology development.
Digital Twins — The Future of Smarter Government
Digital twin technology is transforming government operations by creating real-time, virtual replicas of physical systems to help cities plan and respond.
Making Tax Filing Work for Every American
Filing your taxes doesn’t need to be complicated. The IRS’ Direct File pilot program — building on decades of bipartisan support for such an approach — streamlines the filing process, saving Americans and the government significant time and expense.
How to Build a Content Library for Government Programs (and Foster Public Trust)
Learn how to turning government policies and programs into an accessible resource library filled with checklists, FAQs, and guides
How to Turn Public Feedback into Engaging Government Content
For most government agencies, the challenge isn’t getting feedback (most agencies have plenty.) Instead, it’s knowing how to take all those comments, questions, and suggestions and using them as your agency’s focus group, telling you exactly what your audience needs.
AI and the Public Sector: Navigating Ethics and Innovation by 2030
AI in the public sector promises transformative efficiency and improved citizen outcomes, but governments must balance innovation with ethics, transparency, and privacy to unlock its full potential responsibly.
Cloud: The Unsung Hero of Government Innovation
While artificial intelligence and zero trust may have been the big buzzwords in government IT this past year, cloud continues to make a steady and dynamic impact on how government works. The 2019 Federal Cloud Computing Strategy has guided and encouraged agencies to shift administrative and mission-focused systems to cloud platforms over the course of… Read more »
What Will Happen to the CX Executive Order in the New Administration?
Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.
Put Zero Trust on New Footing
A zero-trust architecture (ZTA) security approach is essential for federal agencies. It requires continuous verification and strict access controls to protect sensitive government data. Unfortunately, several hurdles can obstruct agency efforts to make the most of zero trust: Regardless of the challenges, agencies must step up their game and take advantage of AI, automation, andRead… Read more »