Bringing Shared Personal Values to Work
Those are values that I think we need to share more and let people know that we can be mindful of all of the things that make you complete as a human being and still be able to serve.
IT Modernization
How Connecticut Reinforced Its Resilience
Connecticut CIO Mark Raymond recently explained how his state is improving its resilience through IT consolidation, modernization and simplification.
Case Studies in Embracing Change
Depending on the agency’s size, maturity and mission statement, “modernization” can mean different things and produce diverse initiatives. Here are some examples.
Is the Primary Goal of Modernization to Reduce Costs?
To say that digital modernization is purely a cost-savings initiative is a myth.
Connecting Nontechnical Staff to Technology Projects
Here’s a limiting belief: Nontechnical teams in government cannot successfully lead technology projects.
The Misconception of Austerity Mindset in Local Government
The “thinking small” mindset works only until you scale up. At some point, to see a benefit, it has to go to scale. That requires an investment.
Relief Funds and Equitable Service
The passage of the American Rescue Plan Act opens a window for governments to invest in technology that can help close the equity and access gap.
Paper-Based Workflows Are Still Essential
Even as organizations become increasingly digital-native, paper-based workflows remain essential and agencies should leverage this catalyst.
The Future of Co-Innovation for Agencies and Software Providers
“The eventual goal is to enable financial management professionals to spend more time on analysis and provide better service to their customers, and less time on traditional transaction processing and system maintenance.”
Conducting User Research in Government?
Here is a limiting belief: We are a government organization and don’t think user research is something we can do.
