Granicus Announces Finalists of 13th Annual Digital Government Awards
Granicus’ 2023 Digital Government Award winners demonstrate government’s commitment to serving and engaging citizens.
Posts Tagged: Granicus
2023 Granicus Digital Government Awards Now Open for Nominations
Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation.
CX Starts with Hello: We Can’t Build Trust Without Communicating
Government has been slow to embrace the power of communication in its CX efforts. This must change. If the government wants to build trust through CX, it must start with communication. Anything less will fall short of the mark.
Granicus Recognizes 13 Government Organizations for Excellence in Digital Services
Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness
How Government Is Delivering CX at the Largest Scale Yet
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?
The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
What to Prioritize and Invest in During a Budget Shortfall
It is important to focus on cost, efficiency, and performance while prioritizing investments that promote multi-year outcomes.
Identifying Quick Wins on the Path to Better Customer Experiences
How can agencies turn this critical surge in COVID-19-related communications demand into a broader digital transformation effort?
How Government Can Combat Misinformation in a Crisis
Using every available channel to make information accessible to the public is key. Here are three steps to implement now.