Agentic AI: A Quick Look Under the Covers
Agentic AI is actually a complex system of AI agents. Here’s insight into what that means, how agentic AI differs from other types of artificial intelligence, and what different types of AI agents do.
Emerging Tech
AI: Use a RAG to Dress Up Your LLM
Basic LLMs cannot be expected to know your agency/company’s business practices or proprietary information. Implementing RAG will improve the responses as that data is associated with user prompts. It will require effort though to implement.
Take a Bite Out of Waste, Fraud and Abuse
Identity proofing, or identity verification, refers to the process of gathering data and analyzing signals to confirm an individual’s identity and assess the risk of conducting a transaction with them. Many individuals have extensive digital trails, making it easy to verify their identities with a high level of confidence. But think about younger individuals whoRead… Read more »
Building a Future-Ready Government With Responsible AI Adoption
Artificial intelligence is transforming how government employees work and promises greater impacts in the months and years ahead. To use AI responsibly, agencies need a long-term, four-pronged strategy for success.
Digital Twin Cities: How Local Governments Are Using Simulations to Shape Smarter Communities
Local governments are leveraging digital twin technology to build smarter, more resilient communities. By creating real-time simulations of infrastructure, traffic, zoning, and emergency response systems, cities are transforming how they plan, manage, and invest in public services — all while maximizing the value of shrinking public funds.
Agentic AI: Marketing Hype or Reality?
Agentic AI is new technology getting lots of attention. But can it do everything people say it can?
What You Need to Know About Bots and CX
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
Navigating the Increasing Integration of Artificial Intelligence in the Workforce
By pairing AI implementation with human-centered strategies, organizations can harness innovation while retaining talent and preparing their teams for the future. Here’s how.
The AI + Cyber Nexus: What Gov Leaders Need to Know Now
As AI transforms how we serve and secure, public-sector leaders must navigate the tricky space where machine intelligence meets cyber risk.
Quantum-Safe Encryption: What It Means, and Why Agencies Should Care
In this video interview, Gina Scinta, Deputy Chief Technology Officer at Thales TCT, discusses why quantum computing poses a threat to agency encryption standards — and how agencies should respond.