From broken escalators to missing bus stop signs, Massachusetts Bay Transportation Authority customers now have an easy way to document inconveniences large and small. Tell the T, a new iPhone/iPad application, lets customers snap a picture of the offending item and send the information straight to customer support. “I’m looking for customers to let us know if they see something so we can dispatch a crew to take care of it immediately,” general manager Richard Davey told Metro. “It’s the basics — facelifts where we can make them.” The app is based on the City of Boston’s Citizen Connect service. Link to full story in Metro.
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