MBTA launches customer service app

From broken escalators to missing bus stop signs, Massachusetts Bay Transportation Authority customers now have an easy way to document inconveniences large and small. Tell the T, a new iPhone/iPad application, lets customers snap a picture of the offending item and send the information straight to customer support. “I’m looking for customers to let us know if they see something so we can dispatch a crew to take care of it immediately,” general manager Richard Davey told Metro. “It’s the basics — facelifts where we can make them.” The app is based on the City of Boston’s Citizen Connect service. Link to full story in Metro.

Original post