Employee engagement is the first step to a successful customer service journey, because agency personnel are the people who will actually create and deliver services to constituents. When morale declines, so does productivity and service. On the other hand, when engagement is high, your employees will be driven to provide exceptional experiences that serve the… Read more »
Succession planning is one of those critical tasks that organizations know they need to do. But few do it well — if at all.
There are billions of dollars’ worth of hardware and software in use across government that is either obsolete or on the verge of lacking vendor support.
Historically, the public sector has lagged behind the private in adopting innovations in HR technology. Today, agencies are at a technology crossroads.
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
Recruiting the right talent for the right positions is a critical task that government strives to do well. But it’s easier said than done.
Confronted with the realities of an aging workforce and the need to onboard a new generation of employees, agencies can’t afford to act inefficiently.
Public safety organizations need an effective talent strategy to hire a diverse workforce, attract and retain new talent, improve knowledge transfer from experienced to younger employees, establish focus and accountability, motivate and reward employees, and implement effective succession planning. It’s a way for leaders and HR to work together to define mission objectives and optimize… Read more »
Training budgets are often seen as nice-to-haves. But at a time when agencies are expected to increase performance while reducing the size and cost of their workforce, training is a necessity.
In a recent interview, Jonathan Wiersma, General Manager of HR Solutions at CivicPlus, shared key drivers influencing tech adoption among HR professionals.