AI Is Explaining Your Agency. Is It Getting the Full Picture?
Now that online search results include AI summaries, how can you make sure people will still find the information they need?
Citizen Engagement
Better Constituent Services Without Breaking the Budget
In this video interview, Call Center Power’s Patrick Hannah discusses how agencies can deliver better CX while working within their budgets.
The ADA Title II Clock Has Moved. State and Local Governments Shouldn’t Wait to Fix Accessibility.
For many state and local government technology teams, April 2026 was supposed to be a major accessibility milestone. The U.S. Department of Justice has now pushed the compliance dates back by one year. State and local governments with populations of 50,000 or more now have until April 26, 2027. Smaller public entities and special districtRead… Read more »
Commuters in a New Jersey County Can Now Consult One Public Transit Map
Hudson County, New Jersey’s public-facing interactive, GIS-powered transit map lets users search destinations, view schedules and routes.
Better Service Starts Here: Key Lessons for Building Stronger CX
Creating a great customer experience (CX) isn’t about a single initiative or one-off improvement. It requires a consistent, intentional approach that shapes how employees interact with customers every day. During a recent GovLoop CX Community of Practice session, Anthony Armstrong, P.E., CFM, Director of Planning and Development Services, City of College Station, Texas, shared insightsRead… Read more »
Tools and Techniques for Engaging People Where They Are
In this video interview, Granicus’ John Boerstler explains how agencies can modernize their communications to better reach constituents.
The Document Problem No One Is Talking About in Special Districts
Agencies rely on PDFs to keep residents informed, but they can make essential information unavailable. Here are tips to make documents easier to access.
Public Trust Cannot Be Added as a Feature
What can you do to rebuild trust with the public? It is a question every technology provider serving government should think about.
From Insight to Impact: A Better Approach to Service Delivery
Jake Sager from Granicus explains how agencies can use AI to turn data-driven insights into meaningful improvements in service delivery.
Are You Validating Your Constituents’ Concerns?
Nobody remembers the routine customer service interaction where everything goes exactly as expected. But people do remember the moments when something goes wrong, especially if the issue is handled poorly. That was the central message of the recent GovLoop CX Community of Practice virtual discussion, featuring Laurie Brown, CSP,communication skills expert and author. During theRead… Read more »