Agencies’ Progress in Adapting 21st Century IDEA
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
Citizen Engagement
How to Solve the Challenge of Legacy Citizen Identity
Customer identity and access management (CIAM) is a complex undertaking, requiring agencies to manage user logins, self-service registration and identity databases at scale.
The State of Customer Experience in Government
We surveyed more than 130 federal members of the GovLoop community about customer experience (CX) prioritization at their agencies, and their responses shed light on the disparities.
Esri’s Story Maps Chart a Course for Government’s Future
There may not be a map to the future, but Esri’s story map technology certainly seems to be taking us in the right direction.
Sharing Data for Social Impact: Beeck Center Releases New Guidebook
The guidebook helps individuals and teams seeking a primer to better understand the key legal, technical and cultural components to data sharing governance.
5 Best Practices for the Best Digital Experience
At GovLoop’s online training on Thursday, industry experts shared five best practices so public servants can provide the best digital experiences for the public.
Cloud-Based CX Helps Agencies Upgrade the Customer Journey
Transitioning to a cloud-based CX solution is how agencies will reap big rewards in terms of more efficient operations, easier management and better CX.
How GIS Achieves Civic Inclusion
Geographic information systems (GIS) — an online spatial tool for data collection, management and analysis that is rooted in geography— has been acknowledged as a foundational platform in building smart community strategies worldwide.
Enhancing Customer Focus through LEAN
Government agencies have a unique opportunity to benefit from planning and implementing improvement methodologies that focus on customer service
What Is Civic Inclusion and Why Does it Matter?
What occurs in a community is geographically personal. Regardless of who you are, as a resident of your community, you care about where you live.
