Citizen Engagement

Using GIS to Tackle the Opioid Crisis

Even as the opioid epidemic escalates, many government officials may not understand the true scope of the problem. But geo-enabled data and GIS mapping tools allow communities to visualize an accurate picture of how and where opioid abuse is impacting its citizens. GIS can provide a holistic picture of drug abuse, collect data in real… Read more »

The Ongoing Transformation of PBGC’s Website

An interview with Michael Rucki, Division Manager of Communications and Website Services, and Rigina Pietrowski, Web Communications Specialist at Pension Benefit Guaranty Corporation Creating good citizen experiences is not a one-time exercise. At the Pension Benefit Guaranty Corporation (PBGC), Michael Rucki, Division Manager of Communications and Website Services, and Rigina Pietrowski, Web Communications Specialist, are… Read more »

5 Steps to Redefining Your Citizen Experience

Citizens today increasingly expect from government the same seamless, interactive services and user-centric experiences they receive from the private sector. As a result, government agencies must provide digital experiences that are compelling, personalized and secure at every touchpoint.