A lack of communication leaves citizens confused about critical information. Here’s a three-step approach that governments can use to change that.
Federal agencies are notoriously siloed, but citizens do not see these bureaucratic divides. How can agencies bridge the gap for a better citizen experience?
As work and home lives tango during COVID-19, employees are tuning their schedules to the remote work rhythm that best suits them.
Online content is more prevalent than ever, and so is making sure those offerings are accessible for the hearing, mobility and visibility impaired.
I visited three government offices in two states within 48 hours. My goal in sharing this story is for readers to channel their inner customer and advocate for the people they serve in new ways.
Every department in a government can’t come up with different answers and survive a crisis or achieve efficient, successful operations. There must be a coordinated strategy in which a government is examining – and meeting – the desired experience for all true stakeholders through its digital infrastructure.
Currently, 40% of Americans report they don’t have a REAL ID and 57% of Americans are unaware of the deadline or the possible impact it could have on potential travel plans.
Now, many agencies are working towards resilience by digitally transforming their operations.
In recognition of National Hispanic Heritage Month, here’s a brief overview of what Hispanic, Latino and Latinx means and how to decide which to use.
How can agencies turn this critical surge in COVID-19-related communications demand into a broader digital transformation effort?