Scott Howland recently won a 2018 NextGen Public Service Award, taking home the top prize in the honor’s Advocate category.
Ethical dilemmas constantly challenge public servants, and how they are answered reflects on both individual employees and the governments they work for.
Governments can use APIs to generate the same accessible, secure apps private companies use to deliver rapid, useful services to citizens.
The Americans with Disabilities Act protects access for citizens with disabilities. What happens when governments fail to meet compliance standards?
Learn five quick tips for leading successful event planning and how you can turn it into a great giving campaign for your agency.
West Virginia partnered with an e-government solutions provider to roll out digital services for their DMV, resulting in faster services for citizens.
No matter how well you’ve crafted a story, if you’re not triggering a dialogue, your messaging might not be meeting its full potential.
Boston used to rely on inefficient and expensive processes for filing death certificates. Now, the city has a digitized system that improves customer experience.
The director of Georgia DCSS discusses how the state successfully employed a mobile app to address over 400,000 child support cases.
If agencies limit modernization efforts to replacing or upgrading outdated legacy systems, they will only make limited gains in terms of performance and security. Instead, government should undergo an agency-wide digital transformation.