Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?
The FEVS results portray the breadth of disruption wrought by a record 35-day budgetary impasse that stranded one-quarter of federal agencies without funding.
Using an application performance management solution, agencies can proactively monitor the end user experience of any local, cloud or enterprise mobile app.
A key component of what makes a community smart is its ability to embrace civic inclusion, or foster public participation, engagement and crowdsourcing that helps a whole community understand what matters more to constituents.
Because the application became much more efficient, employee satisfaction increased significantly and citizens viewed the agency as more valuable.
Before your agency can successfully address the 21st Century IDEA, you must understand the scale at which you want to implement any new technology.
Based on the survey data and research conducted by GovLoop, several trends emerged about how agencies view cloud and its alignment to customer experience.
Agencies today are looking to better reach citizens and improve internal processes, all while staying ahead of modern threats. But as agencies focus on these efforts, they must be mindful of mitigating dangers to their data.
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
The best way to find out what citizens need is to ask them. In municipal government, we can do that in a variety of ways.