Here is how one city handled the increasing demand and elevated expectations for digital services while accommodating the needs of a hybrid workforce.
Forced to stay home, constituents began expecting even more from digital government services.That mindset seems to be sticking.
Here’s how Hawaii’s Department of Transportation and the Los Angeles City Fire Department are taking a people-centered approach to problem-solving.
Designing digital services to address emotional needs increases the chance citizens will successfully engage with your organization.
Democracy 2.0 holds the promise of more trust as agencies become more inclusive and participatory with all stakeholders involved.
Here are challenges – and possible resolutions – for governments balancing the need for strong identity proofing with cost, ease of use and accessiblity.
Here are some key insights from three government organizations from across the country that are working hard to center members of the community in their work.
Low code certainly proved its worth during the pandemic. However, it will be even more important after new cases fall to near zero.
Like Chaucer’s Franklin, modern public leaders must recognize that a cohesive community is possible with their convictions and actions.
If call center agents cannot hear and understand what constituents are saying, they run the risk of providing a poor experience and undermining trust.