The path to improving citizen engagement can start in many places.
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.
This blog is an excerpt from GovLoop’s recent research brief “Connecting Customer Experience to Employee Engagement.”
Learn the biggest challenges state and local governments are facing and how they are tackling them.
This blog is an excerpt from GovLoop’s recent research brief, Engaging Citizens and Improving Outcomes: Digital Communications for State and Local Governments.
Learn how state and local agencies can harness digital services to deliver better constituent services.
Citizens now expect the same types of services from government agencies as they do from their banks, favorite stores and other businesses. Agencies must treat their constituents as longterm customers by keeping up with trends in communication, technology and mobile connectivity. Learn how knowledge management strategies and tools can help.
Collaboration is a common theme in government today because it can increase employee productivity, improve communication, enhance resource sharing and even cut costs. But in a drive to achieve these results, many collaboration projects forget the ultimate objective of government: serving citizens. Learn how you can marry efficiency and results with high-quality constituent services.
For over 60 years, The Walt Disney Company has sustained a legendary customer-centric movement at Walt Disney World with 54 Million Guests and over 70,000 Cast Members. But is it possible for any other organization, town or county to create this type of exemplary long-lasting culture? The answer is “yes.”
In an interview with GovLoop at the National Association of State Chief Information Officers (NASCIO’s) 2017 Midyear Conference, James Collins, CIO of Delaware, discusses the importance of centralization to unified experiences for citizens and better state services.