Taking notice of increasing consumer expectations, government agencies are following suit, resolving to focus on citizen experiences to build transparency, accountability and trust.
An expert detailed three ways agencies can build the right multi-cloud architecture for serving citizens.
Consider all the information passing through 911 dispatch centers on a daily basis: addresses, names, medical conditions and more. What can it be used for?
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
Waiting in line is something we’ve been conditioned to do — from coffee shops to amusement parks and at government offices with ticket numbers in hand. But then COVID-19 hit.
“We need to be thinking about how different age groups will have different needs or expectations. And if we’re not taking that into consideration, then there’s the potential that we could be under-serving one or another group.”
Montana resolved its communication problems and implemented a scalable solution that delivers personalized communication to its constituents.
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
It is important to focus on cost, efficiency, and performance while prioritizing investments that promote multi-year outcomes.
COVID-19 has proven that something so seemingly benign as paper can undermine well-intentioned government efforts if left unchecked.