The Inevitable Momentum Toward Government Financial Transparency
Today, various levels of government are more open with their finances than ever before. But no single solution for government transparency and accountability has emerged to date.
Citizen Engagement
Defining the Audience of Your Government Website
At the highest level, it’s important to first answer a basic question: what do we call government website visitors?
Put a Good Face on It: Making Government Relatable
It’s easy to complain about city services, until you stop thinking about what government is and start thinking about WHO it is. The person in line with you at the market is probably pretty proud of the work he does to keep your sewer line flowing smoothly.
Going Rogue in Government: My Journey of Disruption in Digital Customer Service
How a chatbot disrupted the entire digital customer service experience for the Montana Motor Vehicle Division and the rogue project that made it possible.
(Almost) Everything You Need to Know About Starting Your Own Podcast
Podcasts require careful planning and attention to the needs of your audience. You must develop a template for consistency, invest in the proper hardware and find the software and hosting to suit your budget and needs
Creating a Customer Journey Within Government Agencies
Agencies are starting to understand that their customers demand a great experience. While this may seem a challenge to put in place, there are many lessons learned from implementing a solid strategy.
GIS as a Civic Engagement Tool
Because most if not all data that government agencies use is spatial, GIS is a very effective civic engagement tool.
Using Tech Solutions to Ditch Paperwork, Prioritize People
While governments compete for limited funding and resources, prioritizing customers is more important than ever. Having a strategy that can measure the value to citizens, while calculating business value, is key.
Increasing Efficiencies With Automated, Streamlined Processes
As demands on government increase and resources diminish, changes must be made to accommodate citizens and government employees alike. The required increase in efficiency can be achieved by introducing automated processes and better managing procedures in governments across the country.
How Cloud Takes Citizen Engagement to the Next Level
Governments that fail to embrace the evolution of apps, devices and digital tools will quickly fall behind both the private sector and their peers.
