Georgia Uses Mobile App to Improve Child Support Services

The director of Georgia DCSS discusses how the state successfully employed a mobile app to address over 400,000 child support cases.

Digital Transformation Strategies for the Modern Agency

If agencies limit modernization efforts to replacing or upgrading outdated legacy systems, they will only make limited gains in terms of performance and security. Instead, government should undergo an agency-wide digital transformation.

Knowing Your Citizens’ Stories Drives Better Engagement

For government to successfully serve citizens, they must first understand their users’ stories: Who are they? What do they care about?

3 Takeaways to Optimize the Government User Experience

Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.

Investing in Citizens

In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.

How Evanston CIO Balances Budget, Innovation and Expectations

CIO Luke Stowe spoke with GovLoop about tech priorities for the city, how he balances budget realities and customer expectations and what innovation looks like in Evanston.

In Something We Trust: The Difference a Great Manager Makes

Many local civil servants choose public service over higher salaries or less stress. A great manager can make all the difference in choosing to stay.

3 Steps to Improving Citizen Engagement

What can cities and counties do to improve their user experience? Check out these 3 steps all municipalities should take to improve citizen engagement.