Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
Discover how human-centered design can improve constituent services and employee engagement.
Artificial intelligence is not a singular technology — there are, in fact, many types of AI, each with unique uses and concerns for agencies to consider.
Constituents have increasingly high expectations, and government agencies are pressed to do more with limited resources. Digital tools, such as artificial intelligence, can transform how government meets public needs and supports agency staff.
Governments can use AI and machine learning to enhance citizen experience and streamline overall operations.
Pickleball has sparked controversy in communities around the country — and is a metaphor for why, and how, government should listen to constituents.
Constituents want to find information on your site quickly and easily. Generative AI offers a revolutionary approach to interpreting user questions and providing answers people need.
Here’s how to implement a robust identity verification system that doesn’t unfairly exclude people from services they deserve.
Identity verification is critical to preventing identity theft, but verification strategies shouldn’t keep people from accessing government services they deserve.