3 Things to Consider for Excellent CX

Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?

Federal Employee Viewpoint Survey Results Reveal Far and Wide Impacts of Shutdown

The FEVS results portray the breadth of disruption wrought by a record 35-day budgetary impasse that stranded one-quarter of federal agencies without funding.

Having Visibility Into the End User Experience: The Challenge and Solution

Using an application performance management solution, agencies can proactively monitor the end user experience of any local, cloud or enterprise mobile app.

Why GIS is Critical to Civic Inclusion

A key component of what makes a community smart is its ability to embrace civic inclusion, or foster public participation, engagement and crowdsourcing that helps a whole community understand what matters more to constituents.

How This Agency Improved Its Performance Application Issues

Because the application became much more efficient, employee satisfaction increased significantly and citizens viewed the agency as more valuable.

Make Sure Your Agency Is Ready for the 21st Century IDEA

Before your agency can successfully address the 21st Century IDEA, you must understand the scale at which you want to implement any new technology.

Survey Findings: The State of Cloud Adoption

Based on the survey data and research conducted by GovLoop, several trends emerged about how agencies view cloud and its alignment to customer experience.

Mitigating Threats While Enabling the Citizen Experience

Agencies today are looking to better reach citizens and improve internal processes, all while staying ahead of modern threats. But as agencies focus on these efforts, they must be mindful of mitigating dangers to their data.