Before your agency can successfully address the 21st Century IDEA, you must understand the scale at which you want to implement any new technology.
Based on the survey data and research conducted by GovLoop, several trends emerged about how agencies view cloud and its alignment to customer experience.
Agencies today are looking to better reach citizens and improve internal processes, all while staying ahead of modern threats. But as agencies focus on these efforts, they must be mindful of mitigating dangers to their data.
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
The best way to find out what citizens need is to ask them. In municipal government, we can do that in a variety of ways.
Communities are coming up with creative ways to deal with potholes.
Kaizen, or a quest for continuous improvement, will play a key role in improving the way state agencies serve residents and businesses.
Talking to two groups of community at different locations and seeing the results.
MyColorado offers all of Colorado’s offical state services in one application that citizens can conveniently use on their mobile devices.
Thanks to its hyperlocal niche, Nextdoor is getting more attention from people who work in public service and government communications.