Depending on where you look, change is happening quickly or slowly, smoothly or erratically, effectively or rife with challenges.
For-profit companies can tell how they’re doing by their sales; governments need to ask their communities how they’re meeting their needs.
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.
Digital meetings can be convenient, but they don’t work for both citizens and government employees – at least, not right away.
Government data’s value extends along with its reach. This makes the use of social channels as valuable to government organizations as the data itself.
Using automation to track hospital availability utilization is a passion for Illinois’ chief data officer, and it has huge implications for the state.
While the coronavirus continues to test agencies, the Library of Congress also illustrates how they can shift focus during these difficult times.
What the community really wants to know is how their input was incorporated into the project. Here are some practical ways to visualize community feedback.
Agencies can address productivity needs by migrating their existing applications and IT assets to the Amazon Web Services (AWS) Cloud.
If governments employ the technology Gen Z is dependent on, they can harness Gen Z’s energy, creativity, ideas, and diversity to great benefit.