Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
Today, at least two-thirds of graduates enter the workforce saddled with educational debt, which has had far-reaching economic and social consequences. One approach to mitigating student debt is loan forgiveness, for which there are a number of available federal programs, including the Public Service Loan Forgiveness program.
There are some additional heroes to acknowledge in the wake of Hurricanes Harvey and Irma: Engineers.
Cloud computing provides a simple way for state and local government to access servers, storage, databases and other application services over the internet.
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
We asked government employees about the state of CX at their agencies and how it compares to the private sector. Here’s what they said…
This article discusses the origin of Lean Six Sigma (LSS), how it works and why it is important for government employees.
What does government have in common with the legendary Bigfoot? More than you think.
The path to improving citizen engagement can start in many places.
Learn how your agency can move towards more robust customer experience solutions that enable faster and more flexible access to services.