My San Jose, the city’s premier 311 reporting app, is reflective of what impactful digital services can mean to a community.
Call volume to 311 is the source for data-driven decisions and measurement of success in curbing the city rat race.
I have often struggled in my work to fight against the notion that we need quantitative data as a precursor to believing the lived experiences of impacted people.
Trust in government is at an all-time low. Instead of large scale structural fixes, government should deploy IT solutions to build trust among the citizenry.
Six tips for creating a successful and engaging informational government webinar.
The success of 311-model continues to inspire and ignite innovation.
A new public sector workforce will usher in an era of citizen-first services, all supported by the cloud.
Are you ready to be at the forefront of government IT, and is your department making investments to modernize IT service and project delivery?
In Georgia, digital services don’t end at IT consultations and website updates. Instead, they’ve prioritized a human-centric experience.
A city can consider itself successful only when it provides opportunities for all its citizens to have access to mobility, public health, learning and housing, while taking care of the environment.