I Didn’t Hear You

How do you ensure that your audience can hear and understand you? Here are some suggestions for assisting the hearing challenged in your audience.

Controlling a Media Interview

Preparation is key for making sure that everything you say is fair game for the news reporter to include in their broadcast or article.

A Checklist for Digital Public Meetings

A digital public event needs a checklist to ensure that you’ve considered everything needed to host a productive conversation.

How Coronavirus has Changed the Way Cities and Residents Communicate on Social Media

A study of social media usage during the last four months shows that residents are looking to their city’s leaders as trusted and authoritative sources of information.

What’s New in Virtual Citizen Engagement?

Building virtual connections will result in more educated, engaged constituents and a stronger community fabric even after the pandemic fades.

Designing for Accessibility Makes You a Better Human

When your project’s success depends on people using it, your best move is to make sure that your whole community can use the service that you’re building.

Our Audience is Unique: Showing Empathy for Internal Stakeholders

Empathy is the secret to success in public projects. Only when you show that you have listened to your stakeholders can you bring them along with you.

How Saving Time Boosts Employee Engagement at SBA

“Most people are working in systems that do not support them,” Hillard said. “If you find what’s in it for them and start to approach [engagement] from that angle, that is a way to take disengaged employees and bring them back to the light.”