As a Leader, Is Your Attitude Contagious?
Here are some insights into empathetic and servant leadership you can apply to your role at your agency and serving citizens.
Citizen Engagement
3 Lessons for Government Agencies From an Unprecedented Year
Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
5 Tips for Successful User Research
When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
Conducting User Research in Government?
Here is a limiting belief: We are a government organization and don’t think user research is something we can do.
How to Build a More Intelligent Contact Center
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
4 Common Human-Centered Design Methods
Human-centered design starts with understanding the people at the core of the problem to uncover their needs and create solutions that work for them.
How Has the Pandemic Affected Government Procurement?
Government procurement organizations have faced three primary challenges during the pandemic: opacity, corruption and failure to integrate adequte policies.
4 Ways to Help Your Agency’s Users
Here are four ways to improve your agency’s user experience (UX) before Joe Biden’s President’s Management Agenda (PMA) comes out.
Making the Case for Human-Centered Design in Government
In order for us to create a government that serves the public, we have to first understand what our constituents, citizens and residents need.
How Utah and a Texas City Are Distributing Vaccines
The approach that has worked is to leverage existing, reliable and accessible technology and supplementing that with additional capabilities to ensure effective and equitable vaccine distribution.
