Skilled communicators are an asset to any team, and your writing ability can have an impact on whether you’re hired or fired, promoted or passed over.
Government agencies need to keep their social media tactics fresh to stay connected with their constituents.
Real-time text notifications can alert citizens of important details, such as public transit arrival times, disease warnings and regional reminders.
Unified communications (UC) provides a unified experience and interface for users regardless of the communication medium being used.
Spend any time in the workforce, and there is a high possibility that you will be made to feel “small” by a colleague talking down to you or devaluing your input. Taking some time, however, to understand what motivates condescension, as well as learning some strategies to combat it, can help.
The National Association of Government Web Professionals (NAGW) National Conference provides the perfect opportunity to share your expertise with a wide range of web professionals in local, state and federal government.
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.
Government employees were adversely affected by the partial shutdown, missing two paychecks and facing a backlog of work when they returned to the office. So what contributes to a lack of morale and what can employers do about it?
On Jan. 23 the Office of Personnel Management (OPM) released recommendations for how agencies should carry out the bill for excepted employees.