Leaders of hybrid workforces need to keep employees engaged and productive whether they work from home or in the office. Here are tips on how to do that.
Change management projects can seem overwhelming. What’s needed for success is someone who understands processes, operations — and people.
Many people are just trying to “get through” remote or hybrid work, hoping that the past will reappear. It won’t, a government expert told GovLoop recently, but there are ways to adjust to hybrid work’s peculiarities.
Government has been slow to embrace the power of communication in its CX efforts. This must change. If the government wants to build trust through CX, it must start with communication. Anything less will fall short of the mark.
Workplace culture may seem beyond your control, but if you’re a manager, you’re the one who can make a difference.
In the Veterans Affairs Department, agency leaders have devised a way to attract and maintain a happy and productive workforce. Here’s how they did it.
Do you ever speak to a coworker and wish you could have phrased yourself better? Here are five tips on how to communicate with confidence in the workplace.
Staying loyal to outdated, paper-based systems not only prevents an agency from getting ahead and delivering better customer experiences — it costs real money for public entities that need to watch their bottom lines.
Gaining a competitive advantage will help you get promotions and the salary increases you want. But it takes time and commitment to develop new skills that will help you succeed.
Data storytelling bridges the gap between accumulating data and doing something about it. Megan Huss, Director of the Process and Performance Improvement Program at the Center for Leadership Development in the Office of Personnel Management (OPM), explains how to make data storytelling work.