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Communications
The First and Busiest 311, Baltimore and New York City
Baltimore 311 may be the first to launch, but New York City 311 is by far the largest and busiest.
How to Speak the Language of Leading
Communication is one of the most important aspects of leading. Great leaders must be sure they are speaking the same language as their employees. Learn how to ensure others understand what you are communicating.
How to Use Nextdoor to Reach People in Your Community
Thanks to its hyperlocal niche, Nextdoor is getting more attention from people who work in public service and government communications.
Can Scalability Fit Into the Varied Target Market?
Instead of gearing campaigns for the singular prototypical customer, there is more power in orienting a variety of marketing to target groups.
Making the Case for Prioritizing Government CX
The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.
5 Easy Ways to Practice Mindfulness at Work
In the midst of even the busiest days, finding time to practice mindfulness can improve productivity and focus.
Jargon Is a Barrier: Why It’s Important to Keep It Simple
Jargon has an appropriate audience and is better used as a quick form of communication with the right people than as a display of expertise around the wrong people.
How to Choose the Right Grant
Before you start another grant application, consider the following points that may help you to choose the right grant for your needs.
Fostering Positive Relationships at Work
It only takes a few minutes to connect with someone at work that will leave you both feeling more positive about the relationship, and this positive interaction has the potential to improve how you work together.
