Communications

Want Make a Deeper Impact? Practice Empathy

When working in industries that serve others, it is important to show sympathy, but showing empathy can take community relationships to another level.

Managing Multiple Crises Through Communication

To successfully manage digital communications, municipalities need to know who to target with each message and how to reach them.

I Didn’t Hear You

How do you ensure that your audience can hear and understand you? Here are some suggestions for assisting the hearing challenged in your audience.

Controlling a Media Interview

Preparation is key for making sure that everything you say is fair game for the news reporter to include in their broadcast or article.

USAJobs Resume Tips

Here are 10 tips for making your resume stand out when applying for a job on USAJobs.gov, the federal government’s employment opportunities website.

Avoid Being the Invisible Introvert

Although you may be working from home and enjoying it, keep in mind that it’s important to be noticed to be successful.

Use ‘Sound Bites’ and ‘Bridging’ in Media Interviews

By using these media techniques, a good spokesperson will know how to answer a difficult reporter question with a prepared, key message.

What’s New in Virtual Citizen Engagement?

Building virtual connections will result in more educated, engaged constituents and a stronger community fabric even after the pandemic fades.

How Do You Successfully Encourage Employees During Difficult Times?

When many of us need encouragement from those who are leading us or those in the trenches along with us – take the time to act.