Tips on Supporting a Hybrid Gov Workforce
It takes new strategies and technologies to build systems that work equally well for remote and in-office employees. Here are thoughts on making hybrid work secure and successful.
Cloud
Is Your Relationship With Data Helping or Hindering Progress?
“We don’t know what the next big thing is that we will be able to do with data.”
Lead Mobile Innovation at Your Agency
What would happen if you could only use your phone to do your job? Could you do it?
Washington State Is Developing a Cloud-Native Workforce
The average age of Washington IT employees is mid-50s. It’s a number that state CIO Bill Kehoe thinks about often.
How a Massachusetts City Puts Cloud First Into Practice
What happens when the need for innovation outweighs both the capacity of the IT department and the city’s ability to invest in more hardware and people to manage it?
3 Keys to Putting Cloud-First Into Practice
City officials from Revere, Massachusetts, discuss how they approached rolling out their cloud strategy.
The Innovation Sandbox and Other Best Practices for Cloud-Hungry Agencies
While every cloud procurement is different, there are a number of common best practices that agencies can adopt to accelerate their initiatives.
Getting the Info Your Agency Needs in Moments that Matter
No one wants to hunt for the right answer when the clock is ticking. Yet too often, government employees and their customers do just that.
3 Counter-Intuitive Rules for Improving CX
Adopt a beginner’s mindset, rethink “rip and replace” and embrace self-service.
How to Keep Employees and Constituents Happy
Public-sector customer experience gets to the heart of how employees and constituents interact with perceive agencies’ products and services. Yet pleasing both groups grows harder every time government workforce, budget and other constraints change.