What if technologists and the mission teams they support considered how a cloud solution or IT service enabled them to serve a diverse public equitably?
The public expects private-sector businesses to serve them continuously and digitally and, increasingly, they expect the same in the public sector.
Cloud computing can successfully modernize any agency who considers its impact on its people, processes, technology and citizens beforehand.
“It’s much like taking an old barn car and putting a new coat of paint on it. Underneath the hood, you’re still going to have that same misfiring engine.”
To appreciate the importance and challenge of creating Well Architected landing zones, consider the analogy of a large group of people who decide, en masse, to resettle their community on another planet.
Now, with remote work increasing the number of users and devices that must be protected outside their physical borders, it is crucial for agencies to revisit their cybersecurity methodologies and postures.
“The goal of the Agile approach is to develop and release working software on a more frequent basis, reducing release cycles from months or years to just weeks or days.”
Becoming a data-centric organization means the BBC could re-engage audiences, but could potentially be a liability if it failed to secure sensitive data.
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
The large-scale move to remote work, combined with recent high-profile cybersecurity attacks have forced government agencies to rethink how they invest in and implement cybersecurity practices that are effective yet also user-friendly.