Open Data

Solve Problems With Open Data

Can you imagine trying to solve different challenges in the same way constantly? You can use the same method only so many times before it stops working in the face of a new challenge or unpredictable circumstance. That’s why agencies can’t afford to problem-solve like a broken record. Public servants need fresh perspectives and creativeRead… Read more »

5 Ways to Boost Inclusion With Customer Experience Data

In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.