State and Local

Oklahoma Links Modernization and Outcomes

Government agencies face many challenges, e.g., take advantage of AI and other new tech, do more despite limited resources, overcome legacy IT, close employee skill gaps and strengthen cyber defenses. Dan Cole and Tai Phan, who lead Oklahoma’s new IT strategy, discuss its key elements — and why it may be a model for other… Read more »

AI Will Not Improve Municipal Field Dispatch Unless Cities Define the Work First

Cities exploring AI for municipal field dispatch need clear work definitions, reliable data, approved operating rules, deployment planning and measurable outcomes before AI can improve urgent field-service response.