When Silence Isn’t Golden: Why a Lack of Resident Complaints Could Be a Warning Sign
When residents stop speaking up, accessibility may be the missing link. Silence is often a sign of barriers, not satisfaction.
State and Local
Making Sense of Disjointed Data: Improving Public Safety By Turning Data Into Action
In this video interview, Jason Truppi, CTO and Co-founder of ForceMetrics, explains that the issue isn’t always adding technology to collect more data.
From PDFs to Public Trust: Why Documents Are the Front Door to Government
Public documents are critical infrastructure for civic engagement. Make them easier to access for residents of all abilities.
The New Fiscal Reality for State and Local IT: Lessons From a Former State CIO
A former state CIO explains how state and local IT leaders can modernize with fiscal discipline, reduce risk, and plan predictable costs.
Oklahoma Links Modernization and Outcomes
Government agencies face many challenges, e.g., take advantage of AI and other new tech, do more despite limited resources, overcome legacy IT, close employee skill gaps and strengthen cyber defenses. Dan Cole and Tai Phan, who lead Oklahoma’s new IT strategy, discuss its key elements — and why it may be a model for other… Read more »
AI Will Not Improve Municipal Field Dispatch Unless Cities Define the Work First
Cities exploring AI for municipal field dispatch need clear work definitions, reliable data, approved operating rules, deployment planning and measurable outcomes before AI can improve urgent field-service response.
Innovation in New Jersey
State and local agencies are looking for innovative solutions to address their financial and other challenges. Dave Cole, NJ’s Chief Innovation Officer, discusses how agencies can use AI and other technology to improve operations and deliver services more efficiently.
It Takes a Village: Why Government AI Attribution Cannot Be Solved Alone
A complex IT ecosystem helps ensure that AI models correctly interpret government communications and pass along accurate info about updates, alerts and other public matters. Part of that ecosystem is technology that can attribute what data the AI pulls from what source, and when.
When “Full Coverage” Isn’t Full: Why Rancho Mirage Is Mapping Wireless Gaps
Rancho Mirage uses GIS to uncover wireless coverage gaps. The city’s maps of cellular performance helped residents understand service quality, guide infrastructure planning, and accelerate collaboration with wireless carriers to expand reliable connectivity across a fast-growing desert resort community.
AI in Government Is Moving Fast. Trust Is Moving Slower. A Gap State Leaders Must Close
In government, the pressure to move fast on AI technology is real, but so are the risks. But agencies are learning that strong data governance will create a foundation for responsible, transparent, trustworthy AI.