Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »
What should an organization do about workplace bulllying? A good policy and zero-tolerance approach may be the right place to start.
Governments are racing to adopt AI, yet many struggle. In 2026, success will belong to those who invest in trust, interoperability, and shared purpose.
Continuous improvement in government isn’t about perfection — it’s about progress. Small, consistent changes can lead to better outcomes for everyone.
The basic unit of quantum computing, the qubit, sounds like something you could buy one at a store. But it’s not. Here’s some background on quantum.
First, a story: My friend Marty lives in a condominium building. One of the elevators had been taken out of service for repair. A formal citation from the state was posted on the wall, as required. It looked rather ominous with words like “abatement” and “penalty.” So what? Condo owners naturally have a bigRead… Read more »
When is losing $477 million a smart move? Northrop just did it — and it wasn’t a mistake. Short-term pain can be the price of long-term power.
Are you the bully? Here’s how to recognize that it may be you, and why it might be in your interest to change.
Resilience is not achieved through a single project or investment. It requires ongoing attention, with practices that can adapt as threats evolve.
In this video interview, Gina Scinta with Thales Trusted Cyber Technologies explores the connection between AI and cybersecurity, particularly in the government sector.