When You Don’t Feel Like the Leader You Already Are

“Imposter syndrome” isn’t a character flaw; it’s a pattern of thought that can be understood and gently shifted so you can recognize your own competence.

AI Readiness Starts With Data Readiness

Discover how agencies can improve data quality, accessibility, and governance to build a reliable foundation for AI-driven innovation and better decision-making.

The Temporary Fix That Quietly Became Your Operating Model

As temporary arrangements become permanent dependencies, executives lose visibility into cost, accountability and risk. Is it time to review yours?

The Relationships Holding Up Your Agency

Trust, communication and connection are working parts of the organization, as real as a budget or a policy manual. Treat them as structural issues.

From ADA Accessibility to Public Records Management: HTML as the Next Frontier

Local governments are rethinking how they publish public records to improve digital accessibility. HTML can make public information to find, read, and use.

The Hidden Competition Inside Your Transformation Portfolio

When initiatives compete for the same expertise and resources, individually viable investments can undermine collective performance.

AI Is Explaining Your Agency. Is It Getting the Full Picture?

Now that online search results include AI summaries, how can you make sure people will still find the information they need?

Public Speaking Tips for Supervisors

Public speaking can feel daunting — especially as a supervisor who regularly manages complex information, high expectations, personnel needs and overloaded schedules. Do you know how to organize your thoughts to make an impactful presentation, while also handling nerves and unexpected questions? In a recent virtual discussion with Debbie Finklestein, a communications consultant, we examinedRead… Read more »