How to Balance Security and CX in Digital Identity Verification
Many current digital identity verification processes result in a process in which people experience avoidable delays and difficulties trying to access benefits and services online.
How to Use Data for Public Good
Most of us are familiar with projects gone wrong, with delays and wasteful sidetracks. But up-front analysis can avoid those speedbumps.
Daring to Lead: Embracing Vulnerability in Government
Discover how vulnerability can unlock your team’s potential, with strategies for cultivating trust, innovation, and effective communication.
The Enterprise Tech Driving Nashville’s Historic Growth
Nashville, TN, is growing fast, and that’s led to transformative projects. Here’s how a GIS system helps it stay ahead of change.
Innovation Is a Team Sport
Collaboration across departments is key to innovation. Learn how breaking down silos fosters teamwork, creativity, and effective solutions.
Upskilling Government Employees with Online Learning Platforms
Everyone agrees that government employees need to raise their digital skills. Online learning can be a good way to keep up with technological change.
Digital Twins — The Future of Smarter Government
Digital twin technology is transforming government operations by creating real-time, virtual replicas of physical systems to help cities plan and respond.
Open Data Initiatives: How Public Sector Agencies are Making Transparency Matter
Many agencies see open data initiatives as a cornerstone of rebuilding public trust. Agencies now aim to make data valuable and accessible.
On the Road to Responsible AI
AI has come a long way in the past few years, and agencies have learned a lot about best practices. The good news is there’s a growing body of guidance.
Data Management’s Special Ingredient: Backup and Recovery
Managing data is no small feat. An array of data formats make it difficult. Then add legacy tech, data and communication siloes, limited-purpose applications, and ransomware to the mix. To use data securely, as a strategic asset, agencies need a simplified, cohesive approach to cyber resiliency.