Preparing for AI: The Road to Data Readiness
In this video interview, RS21’s Brady Key discusses the challenges of AI adoption and how data readiness can transform AI implementation.
Analytics
Credible Evidence. Wrong Decision. The Risk Inside Your Executive Brief.
Accurate evidence can lose its relevance to the decision at hand. Executives must test whether the conditions supporting earlier findings still apply.
Communicating the Value of Customer Experience
Customer experience initiatives often offer clear benefits for the people agencies serve, but getting others to understand that value can be a challenge. Whether it’s competing priorities, limited resources, or misconceptions about what CX really means, gaining organizational support requires more than good intentions. During a recent CX Community of Practice virtual discussion, Ann Aly,Read… Read more »
Shared Maps Help Hoboken Reduce Traffic Crashes and Flooding
Hoboken uses maps to share data across departments, prioritize safety, and engage residents in shaping a safer, more climate-resilient city.
Moorhead, Minnesota Modernized Its Fleet Maintenance With Data‑Driven Organization and Real‑Time Visibility
Information silos and disconnected workflows made it difficult for teams to identify needs, coordinate repairs, and manage key administrative workflows.
AI Beyond Task Automation: Orchestrate Business Processes End-to-End
In this video interview, UiPath’s Christopher Radich discusses best practices in business orchestration.
Tools and Techniques for Engaging People Where They Are
In this video interview, Granicus’ John Boerstler explains how agencies can modernize their communications to better reach constituents.
A NASA CX Expert’s Tips for Measuring What Matters
During the recent CX Community of Practice webinar, Margeaux Akazawa at NASA shared what agencies can use to evaluate CX success.
The Transformative, AI-Ready Potential of a Unified Data Platform
In this video interview, MongoDB’s Devin Dickerson discusses how a unified data-platform strategy can help overcome obstacles to agency modernization.
Why Human-in-the-Loop Is the Architecture for Government AI
In government, fully autonomous AI is rarely an acceptable aspiration. Humans should be in the loop.