CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
Agencies might want to take the data problem head-on, but with so much data and so few dedicated staffers, where can they begin?
Agencies need the ability to adjust their services to their consumers’ needs in days or minutes — not months.
The Defense Logistics Agency has begun to use predictive analytics so it can proactively combat issues and develop creative solutions in anticipation.
At GovLoop’s online training on Thursday, industry experts shared five best practices so public servants can provide the best digital experiences for the public.
All government leaders should think about how they can create more useful and usable CAFRs and other financial reports, with an eye toward digitization.
For agencies charged with delivering public services, their pursuit to do so in a thoughtful and data-driven manner is paramount. Admittedly, this approach starts with a decision to make data and business intelligence a strategic priority.
Breaking down silos creates the connections necessary for governments to withstand reduced resources, a shifting workforce, and political uncertainty. It makes the load lighter.
What occurs in a community is geographically personal. Regardless of who you are, as a resident of your community, you care about where you live.
Data and automation were at the top of the talking point list for 2020 when federal officials and an industry partner spoke at GovLoop’s online training, “Gov’s Technology Wishlist,” on Tuesday.