Much like federal government, Washington’s state government is a federated system in which each agency operates with significant autonomy. But the CIO and the state legislature wanted more insight into how agencies were spending taxpayer dollars on IT, and better information on the value that taxpayers were receiving in return.
To improve accountability and transparency, the Evergreen state implemented the Technology Business Management (TBM) framework. TBM is a set of best practices for running IT like a business. The primary goal of TBM is to empower IT and business leaders to have data-driven discussions about cost and value of IT to best support business goals.
In this case study, we explain how Washington state used TBM to improve IT spending data, increase accountability and make a better case for IT modernization.