We hear about “transformation” so often that the word can lose meaning. But revitalizing, revisioning and renewing the work of your agency is anything but dull. That was the focus of a recent GovLoop online event produced in collaboration with ServiceNow, Defining Transformation and How Agencies Can Achieve It.
When we asked our experts to define transformation, they offered three key themes:
- Building a better government for the future.
- Delivering better services.
- Improving processes and workflows
They also emphasized that transformation isn’t just a one-time exercise — it’s a strategic change meant to be long-lasting and ongoing. Download below for their recommendations for making your transformation successful.
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