Helping the Heartland

In the past year, state governments overcame disruptions from COVID-19 and continued to serve their residents. Among them is Iowa Workforce Development (IWD), which is responsible for administering state and federal unemployment insurance programs and handling unemployment claims at a time of widespread job loss.

In this case study, you’ll learn how they adapted to seamlessly handle an unprecedented workload, with relevant lessons you can apply at your agency.

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