How Automated Testing Helps Improve the Constituent Experience » Resources

There is a government focus on enhancing customer experience (CX), particularly in online services right now. The White House Executive Order of 2021 elevated CX as a federal priority, echoed by state CIOs prioritizing digital transformation.

This report explores how better CX means enhancing the quality of applications through automated testing of software code in hybrid cloud environments.

It explores challenges, solutions, best practices and real-world examples of how automated testing can benefit government agencies.

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