Government agencies know they need to modernize, especially when it comes to crafting enhanced customer experience (CX) and creating efficiencies. But many governments fail to have a strategy and make a strong business case for digital transformation, and therefore fail to receive buy-in and funding in order to successfully implement and measure those modernization efforts effectively.
In an effort to aid in modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” outlining areas to be realigned to better serve constituents. In the report, they highlighted many recommendations to realign agencies around missions to better serve their customers. They also called out the need to transition to an electronic government instead of agencies spending billions of dollars on paper-based processes.
Join us online on Tuesday, October 9 from 2-3pm ET/11am-Noon PT as our experts share tools and strategies for creating a compelling business case to modernize your agency.
Specifically, you’ll learn:
- The importance of CX and how the MGT Act and Technology Modernization Fund (TMF) can help agencies fund their innovative CX projects.
- How to overcome the burdensome costs associated with maintaining paper-based processes.
- Specific strategies and tools to get leadership buy-in for these digital transformation efforts including a success measurement strategy.
Register now for free:
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