DorobekINSIDER Live: Customer Service for Government

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You have to go to the DMV. You anticipate long lines, grumpy desk agents, and the possibility of being there all day, even though you only came to renew your license.

But what if instead a smiling greeter shakes your hand as you arrive. You are guided to a check-in kiosk where another employee asks the nature of your visit. She then directs you to a fast-track section and you are in and out in less than 20 minutes.

Doesn’t that sound better?

While we may not be there yet, government is working to improve the way it serves its citizens. Agencies at the state, local and federal level are starting to pave the way for better customer service.

In this on-demand training, you will learn:

  • How customer service is defined.
  • Best practices for getting to know your customers and their desires.
  • How to execute successful user experiences at your agency.