DorobekINSIDER LIVE: How Gov Does Customer Service Right

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Yelp has transformed the way you pick a restaurant for your date night. Uber has changed the way you get around town. And now governments are embracing innovative and mobile customer service techniques as well. Some examples? The Smithsonian Institute upped their social outreach game in preparation for the opening of their new African American Museum and Chicago has engaged hungry eaters to be on the lookout for food safety issues through a new app.

But with all of the steps forward in good government customer service, there’s still more work to be done. Join Christopher Dorobek and his panel of experts on Wednesday, November 16th to discuss how government is changing the way they reach out to the citizens they serve.

During the panel discussion, you’ll learn:

  • How governments are employing Chief Customer Officers to create executive level focus on customer service.
  • The biggest pressure points that are hindering good relationships with citizens.
  • Case studies of governments who have successfully transformed their services.




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