Government is often perceived as being behind the digital innovation curve, taking longer to adopt web-based solutions than the private sector, with less enthusiasm and less skill. Creating and optimizing digital services has become a top priority for government.
During our DorobekINSIDER Live, Chris Dorobek and his panel of experts discussed how agencies are modifying their culture, restructuring their organizations, and updating their technology to excel in the digital era. Specifically, you will learn:
- Why digital transformation is necessary for government services.
- Challenges associated with optimizing online transactions.
- How the federal government is supporting digital initiatives.
- The cultural and technology changes required for success.
Panelist include Rick Parrish, Senior Government Customer Experience Analyst at Forrester, Martha Doris, Director of U.S. General Services Administration’s Office of Citizen Services and Innovative Technologies/18F, and Hannah Moss, Research Analyst at GovLoop.