Gone Digital – Improving the Constituent Experience with Digital Services

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These days you can order a car to pick you up with the swipe of a finger. You can purchase flowers, check your bank accounts and connect with your colleagues over email or chat – all from your phone. The ease of these digital transactions makes customers not only happy, but loyal. Citizens and businesses are getting used to doing these types of transactions online and they want to handle their interactions with the government in the same way. They want to be able to report a pothole, ask their government agency a question, apply for a building permit and even renew their driver’s license without having to leave their houses.

The challenge is actually moving some of these legacy services online in tight budgetary times. And yet, many state and local agencies are doing this successfully. So how did they do it?

Join us on-demand as we uncover the secrets to government digital services success.

Specifically, you’ll learn:

  • Why digital services are critical for both internal and external state and local government stakeholders.
  • The top complexities that customers face when trying to do business with the government, and how they can be overcome.
  • How agencies can quickly and easily start the process of moving services to the digital world.