Sept. 21 – Updating Your Agency’s End User Experience – How? » Trainings

Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government.

So, where does that leave agencies almost two years later? Where are they in their journeys?

Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.

Specifically, you’ll learn:

How to actually define user experience and set an agenda for improvement.
What metrics to measure success.
What policies and tools successful agencies use to achieve their user experience goals.

You’ll hear from:

Jay DuBois, Multichannel Experience Office (MCXO), Taxpayer Experience Office (TXO), Internal Revenue Service
Dana Chisnell, Executive Director (Acting), Customer Experience, Office of the Chief Information Officer, United States Department of Homeland Security
Willie Hicks, Public Sector Chief Technologist, Dynatrace

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