Creating a good user experience is paramount for all of government. It is especially true for state and local government agencies who interact with constituents on a much more personal and frequent basis. These interactions happen at the local DMV or the Fish and Wildlife Service where citizens are renewing their licenses or maybe a boating permit. And it’s those constituents who want and need their digital interactions to be easy and useful as in the private sector.
But meeting those technology demands is difficult, especially with limited budgets and an aging workforce. So what can be done?
State and local governments need the tools, personnel and resources to find creative solutions to the user experience challenge, which often means looking at new strategies and innovations.
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