Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem.
To successfully measure your CX efforts, you first need to have the right metrics in place.
Join us online Monday, Jan. 22, at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers about the CX metrics that matter and how you should measure them.
Specifically, you’ll learn:
- How to tie your CX metrics to your agency’s goals and mission.
- The proper cadence and strategy for measuring CX goals.
- How to report on and share your CX metrics.
You’ll hear from:
- Tori Leonard, UX Practice Manager
Register now: