You may have guessed that in a Results-Only Work Environment (ROWE) the focus is on results. Not time, not physical presence. For years, organizations have tracked success by looking at time cards and making sure everyone is at their desks. That’s the old currency.
What does it really mean if you put in 60 hours last week? Did you help your customers? Did you meet your goals?
The new currency is simple: results. But how do we measure results in a ROWE? We at CultureRx get this question a lot. And, contrary to tracking time, there isn’t a one-size-fits-all solution. There are as many different ways to measure results as their are businesses and organizations. You must first understand your desired results and then do what works for you.
Here are some guiding principles to help you figure out how to measure your results:
The conversation about results is NOT top down. It is a two way conversation between employees and their managers.
Once those outcomes are identified, you want to track it. In the olden days, people would run time reports to show success. Let’s get those results out in front of people with the new currency.
ROWE organizations track results in many different ways. Some use reminders on Outlook calendars, some use Excel, and others use the Performance Management System already in place. You can also look at tracking performance using social goals with a tool we recommend called WorkSimple. For more about Work Simple, visit getworksimple.com
Does this mean as government employees ROWE violates all of the legal requirements of accounting for 80 hours in a pay period? No. It means that your goal each week is something bigger than filling out a timecard. The timecard ends up being an administrative task to maintain compliance. But, your outcome is something bigger, it’s your purpose for doing the work, and that’s what you want to track.
Bottom line: focus on results. Track it. See what you can accomplish when you free yourself and your employees from the tyranny of the time clock. You will be amazed.
For more information on Results-Only Work Environment, visit gorowe.com or follow Stacey on Twitter @StaceyMSwanson