IT Functions of the Future

How IT utility is delivered in the future will be less a technical or technology only decision and more a enterprise strategy. Factors such as Operating Costs (Economics), Mobility, Service Reliability, Flexibility and Risk to the Enterprise will come more into play. This suggests that the backroom strategy topic of organizational design will play an increasing role in enterprise competitiveness, as choosing where and how IT utility is delivered will have critical consequences.

Factors ITIL Service Provider Type
Type I – IBU Type II – SSO Type III – ESP
Operating Cost
Service Reliability
Hosted On Premise
External Staff Public Cloud? Out-Source?
Internal Staff Hybrid? Private Cloud?

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