How IT utility is delivered in the future will be less a technical or technology only decision and more a enterprise strategy. Factors such as Operating Costs (Economics), Mobility, Service Reliability, Flexibility and Risk to the Enterprise will come more into play. This suggests that the backroom strategy topic of organizational design will play an increasing role in enterprise competitiveness, as choosing where and how IT utility is delivered will have critical consequences.
| Factors | ITIL Service Provider Type | ||
| Type I – IBU | Type II – SSO | Type III – ESP | |
| Operating Cost | |||
| Service Reliability | |||
| Flexibility | |||
| Risk | |||
| Hosted | On Premise | |
| External Staff | Public Cloud? | Out-Source? |
| Internal Staff | Hybrid? | Private Cloud? |
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