MTA Long Island Rail Road (NY) will spend $3.5 million to upgrade its passenger communications systems. The improvements will allow customers to receive real-time service alerts on their smartphones. Currently LIRR sends out email alerts if trains are running more than 10 minutes late, and MTA’s CooCoo application lets customers access information about schedules and delays by text message. Link to full story in WABC-TV.
Recent Articles on GovLoop
- Every Project Needs a Plan
- Try a Zigzag Career Path
- A 21st-Century Education in Ohio Prisons
- How to Be a Nimble Employee
- AI Practices for Better CX
- Delivering AI at Scale Without Missing a Beat
- How Supervisors Can Navigate Negativity
- GTFS: The Secret Sauce Behind Rider-Facing Transit Information
- CX Innovation: Reminder Text Messages Make a Difference
- From Risk to Resilience: Making the Case for Mission-Critical OT Security
Leave a Reply
You must be logged in to post a comment.