The Washington Metropolitan Area Transit Authority (DC) is testing a feature that will enable riders to add value to their SmarTrip cards online. The pilot includes 5,000 riders, including 50 recruited via Twitter. Riders can add between $10 and $200 online but, as Greater Greater Washington notes, the system cannot instantly update the card balance. Instead, riders have to tap the card to a bus or rail target so the card can communicate with WMATA’s central servers. Link to full story in Greater Greater Washington.
Recent Articles on GovLoop
- Every Project Needs a Plan
- Try a Zigzag Career Path
- A 21st-Century Education in Ohio Prisons
- How to Be a Nimble Employee
- AI Practices for Better CX
- Delivering AI at Scale Without Missing a Beat
- How Supervisors Can Navigate Negativity
- GTFS: The Secret Sauce Behind Rider-Facing Transit Information
- CX Innovation: Reminder Text Messages Make a Difference
- From Risk to Resilience: Making the Case for Mission-Critical OT Security
Nice. I don’t know why this isn’t possible already.